Customer Service & Repair Coordination Specialist – On-Site Operations & Client Success

Join arenaflex: Where Innovation Meets Customer Excellence

arenaflex stands at the forefront of digital technology innovation, delivering cutting-edge solutions and unmatched service to clients across multiple industries. As a recognized pioneer in our field, we are committed to pushing boundaries, solving complex challenges, and creating exceptional experiences for every customer interaction. Our reputation has been built on a foundation of technical expertise, operational excellence, and an unwavering dedication to quality.

We are currently seeking a talented, detail-oriented, and proactive Customer Service & Repair Coordination Specialist to join our dynamic on-site team in Bartlesville, Oklahoma. This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced, collaborative environment and wants to play a pivotal role in shaping the customer experience at a company that truly values its people and its clients.

This is a full-time, on-site position — not remote — based at our Bartlesville facility. The role offers competitive hourly compensation ranging from $20 to $25 per hour, depending on experience and qualifications, along with a comprehensive benefits package and the chance to grow your career within a thriving organization.

Position Overview

As a Customer Service & Repair Coordination Specialist at arenaflex, you will be the central point of contact for customers seeking equipment repair services. You will work closely with our repair technicians, manufacturing teams, and logistics personnel to ensure that every repair request is managed seamlessly from initiation through completion. Your ability to communicate clearly, prioritize effectively, and maintain meticulous records will directly influence customer satisfaction, operational efficiency, and the overall success of our service operations.

This position is ideal for someone who enjoys problem-solving, takes pride in delivering outstanding service, and wants to be part of a team that continuously strives for improvement and innovation.

Key Responsibilities

Reporting to the Service Operations Manager, your core duties will include, but are not limited to, the following:

• End-to-End Repair Management: Oversee customer repair requests from the moment they are received until final resolution, ensuring that every step is executed efficiently and with the highest level of professionalism.
• Scheduling and Prioritization: Collaborate directly with repair technicians to schedule service appointments, prioritize urgent repairs, and allocate resources effectively to meet customer expectations and service-level agreements.
• Cross-Functional Coordination: Serve as the liaison between customers, repair technicians, manufacturing teams, and logistics personnel, facilitating clear communication and timely updates throughout the repair process.
• Invoice Accuracy and Billing: Review and verify the accuracy of invoices, ensure all charges align with completed work, and promptly send invoices to customers following repair completion.
• Data Analysis and Reporting: Generate, run, and analyze reports related to repair performance, customer satisfaction, and operational metrics. Use data-driven insights to recommend process improvements that enhance productivity and service quality.
• Continuous Improvement Participation: Actively participate in or lead improvement activities, workshops, and initiatives designed to exceed service goals, streamline workflows, and elevate the overall customer experience.
• Customer Relationship Building: Cultivate lasting relationships with customers by providing courteous, knowledgeable, and responsive service that reinforces their trust in arenaflex.
• Documentation and Compliance: Maintain accurate records of all customer interactions, repair statuses, and billing activities, ensuring full compliance with company policies and industry regulations.

Essential Qualifications

To succeed in this role, candidates must meet the following requirements:

• Educational Background: A Bachelor's Degree is preferred, although equivalent combinations of education, professional experience, and demonstrated accomplishments will also be considered.
• Customer Service Experience: A minimum of 2 to 5 years of hands-on customer service experience is required. Experience in a technical, manufacturing, or repair-related environment is highly desirable.
• Attention to Detail: Demonstrated ability to manage multiple tasks, maintain accurate records, and spot discrepancies before they become issues.
• Team-Oriented Mindset: A collaborative spirit and the ability to work effectively with cross-functional teams, including technicians, logistics staff, and management.
• Self-Starter Attitude: The ability to take initiative, work independently, and drive projects forward with minimal supervision.
• Background and Drug Screen: Must be able to successfully pass a background check and drug screening as part of the hiring process.
• Reliable Commute: Must be able to reliably commute to or relocate to Bartlesville, OK 74006 prior to starting employment. This is an in-person, on-site role.

Preferred Skills and Competencies

Beyond the essential qualifications, the following skills and attributes will set you apart as an exceptional candidate:

• Strong verbal and written communication skills, with the ability to explain technical information to non-technical customers clearly and patiently.
• Proficiency with customer relationship management (CRM) software, enterprise resource planning (ERP) systems, and Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Solid organizational and time-management skills, with the ability to prioritize competing demands in a fast-paced environment.
• Analytical thinking and a knack for identifying trends, inefficiencies, and opportunities for improvement.
• Adaptability and resilience when handling challenging customer interactions or high-pressure situations.
• A customer-first philosophy and a genuine passion for helping people solve problems.

Work Schedule and Environment

This is a full-time position with an expected workload of 40 hours per week. The role follows a day shift schedule, allowing for a healthy work-life balance. You will work on-site at our Bartlesville, Oklahoma facility, collaborating in person with a supportive team of professionals who are passionate about what they do.

At arenaflex, we foster a workplace culture rooted in respect, innovation, and continuous learning. Our team members are encouraged to share ideas, take ownership of their work, and contribute to a positive, high-performing environment where everyone has the opportunity to thrive.

Compensation and Benefits

We believe that great work deserves great rewards. That is why arenaflex offers a competitive compensation package and a robust suite of benefits, including:

• Hourly Pay: $20.00 – $25.00 per hour, based on experience and qualifications.
• Health Insurance: Comprehensive medical coverage to keep you and your family healthy.
• Dental Insurance: Quality dental care to support your overall well-being.
• Vision Insurance: Coverage for routine eye exams, glasses, and contact lenses.
• Paid Time Off: Generous paid time off to support work-life balance, including vacation days, personal days, and holidays.
• Career Development: Opportunities for professional growth, ongoing training, and advancement within the company.
• Collaborative Culture: A supportive, team-driven environment where your contributions are recognized and valued.

Additional perks and benefits may be available as part of our ongoing commitment to employee satisfaction and well-being.

Career Growth and Learning Opportunities

At arenaflex, we are deeply invested in the professional development of our team members. When you join us, you are not just taking a job — you are launching or advancing a career. We provide access to ongoing training programs, mentorship opportunities, and pathways for advancement into senior operations, account management, or leadership roles. Whether you aspire to deepen your expertise in customer service, transition into operations management, or explore other areas of the business, arenaflex will support your journey every step of the way.

Why Choose arenaflex?

Choosing where to work is one of the most important decisions you will make. At arenaflex, we offer more than just a paycheck — we offer a place where your talents are celebrated, your growth is prioritized, and your contributions make a real impact. Our commitment to innovation, quality, and customer success has positioned us as a trusted leader in digital technologies, and we are looking for passionate individuals to help us continue that legacy.

If you are a motivated, customer-centric professional with a knack for coordination, a passion for problem-solving, and a desire to grow your career in a thriving industry, we want to hear from you.

How to Apply

Ready to take the next step in your career? We encourage you to apply today and become part of the arenaflex team. Please note that by applying, you may be asked whether you grant permission for arenaflex to contact you via text message regarding your application status.

Join us in Bartlesville, Oklahoma, and help us continue delivering exceptional service and innovative solutions to customers around the world. We look forward to welcoming you to arenaflex.