Premier Hybrid Customer Service Representative – Remote & In-Center Role | Wireless Technical Support, Billing Solutions, and Customer Care Excellence at arenaflex

Join arenaflex as a Premier Hybrid Customer Service Representative

Are you a driven, customer-focused professional who thrives in dynamic, fast-paced environments? arenaflex is seeking talented individuals to join our growing team as Premier Hybrid Customer Service Representatives in Evansville, Indiana. This is not just another call center job — it is an opportunity to launch or accelerate your career with one of the most respected communications companies in the world, backed by a culture of innovation, inclusion, and genuine care for both customers and employees.

We invite you to attend our upcoming in-person open recruiting sessions in the Evansville, IN area on Thursday, September 5th, 12th, and 19th. Come meet the arenaflex Management Team face-to-face, explore what #LifeAtaflex truly means, and take the first step toward an exciting and rewarding career. Our hiring events will be held at:

arenaflex Call Center – Hiring Events 5101 VOGEL RD, FLOOR 1 EVANSVILLE, IN, 47715 Time: 9:00 AM – 3:30 PM

Arrive ready to engage, ask questions, and leave with a clear path toward your next great opportunity. You can also apply online ahead of time and complete the necessary testing to expedite your candidacy — because at arenaflex, we value your time as much as we value your talent.

About the Role: A Hybrid Work Model That Puts You in Control

This Premier Hybrid Customer Service Representative position offers the best of both worlds: the structure and camaraderie of an in-center environment combined with the flexibility and convenience of working from home. You will spend 3–4 days per week in our Evansville call center and 1–2 days per week working remotely from your dedicated home workspace — a model designed to support work-life balance while keeping you connected to your team and our customers.

In this multifaceted role, you will serve as the frontline voice of arenaflex, handling customer interactions across a wide variety of channels — including telephone, email, e-care (online support portal), written correspondence, TTY (for customers with hearing impairments), and live online chat. Every day brings new challenges and new opportunities to make a real difference in people's lives, whether you are helping a customer set up their first smartphone, resolving a complex billing dispute, or restoring service after a network outage.

The arenaflex environment is constantly evolving to meet customer expectations and competitive pressures — and we need team members who can evolve right alongside us. Your success in this role will depend on your ability to build deep product knowledge, leverage technology to achieve first-call resolution, and demonstrate genuine empathy and professionalism in every interaction.

Key Responsibilities

As a Premier Hybrid Customer Service Representative at arenaflex, your day-to-day responsibilities will encompass a broad and rewarding range of activities:

• Handle Multi-Channel Customer Interactions: Manage inbound and outbound customer contacts via phone, email, e-care platform, written correspondence, TTY services, and live online chat — both during in-center shifts and remote workdays.
• Resolve Complex Technical Issues: Troubleshoot and resolve voice, data, and network-related problems that span multiple networks and interdependent systems, taking into account network conditions, device compatibility, applications, provisioning, and billing — all while keeping the customer informed and confident.
• Manage Billing, Rate Plans, and Account Changes: Address customer inquiries related to billing and adjustments, rate plan evaluations, feature bundles, promotions, and service changes — ensuring accuracy and clarity in every interaction.
• Support Wireless Number Portability (WLNP) and Relocations: Assist customers with transferring their existing phone numbers to arenaflex, coordinating service relocations, and setting up combined billing across multiple accounts.
• Provide Advanced Technical Support: Guide customers through the setup, configuration, and troubleshooting of laptop connect services, air cards, USB devices, and arenaflex-provided software and applications.
• Engage in Retention and Save Efforts: Act as a brand ambassador by identifying opportunities to retain customers, offering tailored solutions, and escalating high-value or at-risk accounts through appropriate internal channels.
• Collaborate Across Teams: Proactively engage T3 network and IT support teams, third-party vendors, and suppliers as needed to address service faults, resolve escalated issues, and contribute to root-cause elimination efforts.
• Track and Report Issues: Identify, document, and trend recurring problems to support broader organizational efforts in system improvement and long-term service reliability.
• Handle Collections and Credit Management: Manage inbound and outbound collections activities, process credit checks, and support receivables management with professionalism and adherence to regulatory standards.
• Stay Current and Compliant: Continuously update your knowledge of arenaflex's full product and service lineup, including the latest devices, rate plans, promotions, and compliance requirements — and apply that knowledge in every customer interaction.
• Participate in Training and Development: Engage fully in paid training programs (including remote-from-home training), knowledge assessments, coaching sessions, and team meetings — both in-center and virtual.
• Uphold Security and Compliance Standards: Adhere to all organizational security policies, confidentiality requirements, and workspace standards, including participation in scheduled audits and monitoring activities.

What Makes This Role Unique

At arenaflex, we believe that exceptional customer service is not just a job function — it is a competitive advantage. What truly sets this role apart is the breadth of experience you will gain. Over time, and as you demonstrate competency, you may be offered the chance to specialize in high-impact areas such as:

• Customer retention and "save" programs
• High-value customer support and executive escalation handling
• Billing and adjustment specialist teams
• Advanced technical support and roaming inquiries
• Collections and receivables management

This is a role designed to grow with you. The technology, tools, and contact types you handle today may look quite different in six months or a year — and that is by design. arenaflex is continuously investing in self-service options for customers, next-generation tools for frontline teams, and automation that empowers you to resolve issues faster and more effectively than ever before. If you are someone who embraces change, loves learning, and takes pride in being at the forefront of innovation, this is the place for you.

Qualifications and Requirements

Essential Qualifications

• Must be 18 years of age or older.
• Strong verbal and written communication skills, with the ability to explain complex information in clear, simple terms.
• Demonstrated aptitude for learning new technology, tools, and processes quickly.
• Ability to work scheduled shifts that may include days, evenings, weekends, and occasional holidays (call center operates 7 days per week, 8:00 AM – 10:00 PM).
• Reliable, high-speed internet connection at your home workspace (minimum 18 Mbps download / 12 Mbps upload), with a direct LAN connection.
• Ability to maintain a dedicated, distraction-free home workspace that meets all arenaflex work-from-home standards, including ergonomic seating, surge protection, noise control, and clean-desk protocols.
• Comfort with participating in workspace audits, call recordings, screen monitoring, and other quality-assurance activities as part of our commitment to service excellence and security.
• Successful completion of all pre-employment assessments and background checks.
• Ability to attend all required in-center and virtual training sessions, meetings, and management routines.

Preferred Qualifications

• At least one year of customer service experience in a professional setting.
• Call center experience, particularly in a technical support, telecommunications, or high-volume customer service environment.
• Advanced typing and keyboarding skills, with strong data-entry accuracy.
• Prior experience with CRM tools, ticketing systems, and multi-channel support platforms.
• Familiarity with telecommunications products, wireless networks, or internet services.
• Experience handling billing inquiries, collections, or technical troubleshooting in a previous role.

Core Competencies for Success

Beyond technical qualifications, we are looking for individuals who embody the following competencies:

• Customer Empathy: A genuine desire to help people and a patient, solution-oriented approach to problem-solving.
• Adaptability: Comfort with change and a willingness to learn new systems, tools, and processes as the business and technology landscape evolves.
• Resilience: The ability to stay calm, focused, and positive — even during high-volume periods or when handling difficult customer interactions.
• Attention to Detail: Precision in documenting interactions, processing transactions, and following compliance protocols.
• Team Collaboration: A spirit of cooperation, whether working alongside colleagues in the call center or connecting virtually with remote team members.
• Professional Accountability: Reliability in attendance, adherence to schedules, and commitment to performance standards.

Work Environment & Company Culture at arenaflex

arenaflex is more than a workplace — it is a community of innovators, problem-solvers, and relationship-builders. Since our founding nearly 150 years ago, we have been driven by a singular mission: to bring people together. From Alexander Graham Bell's first telephone to today's 5G networks, gigabit fiber internet, and cutting-edge digital services, arenaflex continues to connect families, empower businesses, and strengthen communities across the country.

Our culture is built on inclusion, integrity, and a passion for progress. We celebrate diverse perspectives, encourage bold thinking, and invest deeply in our people. As a team member at arenaflex, you will join a supportive, collaborative environment where your contributions are recognized, your growth is championed, and your well-being is a genuine priority. Whether you are working in-center alongside your teammates or logging in from your home office, you will feel connected to a purpose that goes far beyond a single phone call or ticket.

Compensation, Benefits & Perks

arenaflex believes that great work deserves great rewards. We offer a comprehensive and highly competitive total rewards package designed to support your financial, physical, and professional well-being:

Earning Potential

• Hourly Rate: Premier Service Consultants at arenaflex earn up to $19.61 per hour, commensurate with experience and performance.
• Sign-On Bonus: A total of $2,500.00 in sign-on bonuses, paid out in three installments:
  • $500 — paid 30 days after your hire date
  • $1,000 — paid at 6 months of employment
  • $1,000 — paid at 1 year of employment

Benefits Package

• Medical & Dental Coverage: Comprehensive health insurance options to keep you and your family healthy and protected.
• 401(k) Retirement Plan: Save for your future with our employer-sponsored retirement savings plan.
• Tuition Reimbursement: Pursue higher education and professional development with financial support from arenaflex.
• Paid Time Off (PTO): Generous paid vacation, sick leave, and personal days to rest, recharge, and maintain work-life balance.
• Paid Training: Complete your onboarding and ongoing training from the comfort of home, with full pay, before and throughout your tenure.

arenaflex Employee Discounts

As an arenaflex team member, you will enjoy exclusive discounts of 50% off on a range of arenaflex products and services:

• Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
• arenaflex Internet (Fiber where available)
• arenaflex Phone and arenaflex Wireless Home Phone services

Career Growth & Learning Opportunities

One of the most exciting aspects of a career at arenaflex is the limitless potential for growth. This role serves as a launchpad into a wide variety of career paths within our organization — from advanced technical support and team leadership to operations management, training, workforce planning, and beyond. You will receive hands-on training on the latest technology, devices, and services, building expertise that is highly valued across the telecommunications industry and beyond.

Through our commitment to continuous learning, you will have access to:

• Structured training programs and certification opportunities
• Ongoing coaching and performance feedback from experienced managers
• Cross-functional exposure to different teams and business units
• Tuition reimbursement for formal education and professional courses
• A culture that promotes from within and recognizes talent at every level

Equal Opportunity & Commitment to Inclusion

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are also committed to providing reasonable accommodations for qualified individuals with disabilities throughout the recruitment process and in the workplace. If you require an accommodation at any stage, please do not hesitate to let us know.

Physical & Operational Requirements

To be successful in this role, you should be comfortable with the following requirements:

• Ability to sit or stand for extended periods (up to 8 hours per shift) while engaging with customers via phone, chat, or virtual tools.
• Availability to work a flexible schedule including day, evening, weekend, and occasional holiday shifts.
• Ability to respond promptly to notifications regarding unexpected scheduling needs, such as volume spikes or disaster recovery situations.
• Willingness to participate in all required training — whether in-center or virtual — and successfully complete knowledge checks.
• Compliance with all organizational security awareness training and testing requirements.
• Accountability for protecting workstation configuration and preventing unauthorized changes to company technology tools.
• Adherence to all work-from-home logistics guidelines, including equipment setup, security processes, and equipment return policies.

Ready to Build Your Future with arenaflex?

If you are 18 years of age or older and ready to take the next step in your career, we want to hear from you. This is more than a customer service job — it is your opportunity to learn, grow, and thrive within a company that has been connecting people and shaping the future of communications for nearly 150 years.

Watch our video to learn more about what it's really like to be part of the arenaflex team, and submit your application today. You can also save time by applying online in advance and completing the required assessments before attending our in-person hiring event — that way, you can focus on making a great first impression with our management team when you arrive.

Don't miss this chance to jumpstart your career with a company that values your potential as much as your experience. Apply now and discover #LifeAtaflex — where your future starts today.

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