Data Entry Representative – Billing, Claims & Customer Support – San Juan, PR

About arenaflex – Transforming Health Through Data and Technology

arenaflex is a global leader in health‑focused technology solutions, dedicated to connecting millions of people with the care, pharmacy benefits, data, and resources they need to thrive. Our mission is simple yet powerful: help individuals live healthier lives while making the health system work better for everyone. From bustling urban centers to remote communities, arenaflex leverages cutting‑edge platforms, advanced analytics, and a culture of inclusion to drive health equity on a worldwide scale. As a member of the arenaflex family, you’ll join a diverse team of innovators, clinicians, and technologists who are united by a shared purpose – to care, connect, and grow together.

Why This Role Matters

In the fast‑moving world of health‑care administration, accurate data entry is the backbone of every successful billing cycle. As a Data Entry Representative based in San Juan, PR, you will be the critical link between patients, providers, and insurance carriers. Your work will directly influence the speed and accuracy of claim processing, reduce billing errors, and ultimately improve health outcomes for countless individuals across the United States. This is more than a clerical position; it’s an opportunity to make a tangible impact on the lives of patients who rely on arenaflex’s services every day.

Key Responsibilities – What You’ll Do Every Day

• Enter billing mnemonics and all required information from imaged requisitions, including postal addresses, medical codes, and insurance carrier details, with meticulous attention to detail.
• Follow established procedural guidelines to input data into arenaflex’s billing platforms and respond promptly to patient inquiries.
• Navigate multiple computer applications—including Microsoft Word, Excel, web‑based portals, and legacy mainframe systems—to complete tasks efficiently.
• Conduct basic research within internal applications to verify addresses, billing codes, and reject codes, ensuring data integrity.
• Utilize pre‑designed templates to generate letters, notices, and other correspondence for patients and providers.
• Transfer and enter received data from arenaflex’s diagnostic operations into the appropriate billing systems to initiate the billing cycle.
• Investigate returned mail, update invoices with current information, and document actions taken within the billing system.
• Research denied claims caused by coverage gaps, inaccurate patient information, or insurance errors, and resolve issues to enable re‑billing.
• Participate in periodic English proficiency and data‑entry assessments to maintain high standards of accuracy and communication.
• Collaborate with cross‑functional teams—including customer service, claims adjudication, and IT—to streamline processes and share best practices.

Essential Qualifications – What We Require

• Minimum of 1 year proven experience in data entry or a related administrative role.
• Demonstrated customer service experience, with a focus on empathy and problem‑solving.
• Professional proficiency in both English and Spanish, enabling clear communication with a diverse patient base.
• Strong computer literacy, including comfort with Windows PCs, web applications, and the ability to quickly learn new, complex software systems.
• Availability to work a full 40‑hour week during standard business hours (Monday‑Friday, 7:00 am – 4:30 pm), with occasional overtime on weekends or holidays as business needs dictate.

Preferred Qualifications – What Sets You Apart

• Experience in medical billing or familiarity with health‑care claim processing.
• Solid understanding of medical terminology, health‑insurance language, and coding standards (e.g., CPT, ICD‑10).
• Advanced Microsoft Excel skills, including the use of formulas, pivot tables, and data validation techniques.
• Prior exposure to large‑scale health‑care data platforms or mainframe environments.

Core Skills & Competencies

• Attention to Detail: Ability to spot inconsistencies and correct errors before they affect downstream processes.
• Analytical Thinking: Comfortable researching and interpreting data to resolve billing discrepancies.
• Communication: Clear, courteous, and professional interaction with patients, providers, and internal teams.
• Time Management: Efficiently prioritize multiple tasks while meeting strict deadlines.
• Adaptability: Thrive in a dynamic environment where procedures and technology evolve rapidly.
• Team Collaboration: Work cooperatively with peers across departments to achieve shared goals.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As you master the fundamentals of billing data entry, you will have access to a robust learning ecosystem that includes:

• Structured onboarding and ongoing training modules covering medical billing, health‑care compliance, and advanced software tools.
• Mentorship programs pairing you with seasoned professionals who can guide your career trajectory.
• Internal mobility pathways that allow you to transition into roles such as Claims Analyst, Billing Supervisor, or Health‑Information Specialist.
• Certification support for industry‑recognized credentials (e.g., Certified Billing Specialist, Microsoft Office Specialist).
• Regular performance feedback and recognition programs that celebrate achievements and encourage continuous improvement.

Work Environment & Culture at arenaflex

Our San Juan office embodies the inclusive, collaborative spirit that defines arenaflex. You’ll find a workplace that values:

• Diversity & Inclusion: A culture where every voice is heard, and differences are celebrated as sources of strength.
• Innovation: Access to the latest health‑tech tools and a mindset that encourages creative problem‑solving.
• Well‑Being: Comprehensive health benefits, mental‑health resources, and flexible scheduling options to support work‑life balance.
• Community Impact: Opportunities to volunteer in local health initiatives and contribute to arenaflex’s broader mission of health equity.
• Recognition: Performance‑based incentives, employee awards, and a transparent reward system that aligns with your contributions.

Compensation, Perks & Benefits

While exact salary figures will be discussed during the interview process, arenaflex offers a competitive compensation package that includes:

• Base salary aligned with market standards for data‑entry roles in Puerto Rico.
• Performance bonuses tied to accuracy metrics and productivity goals.
• Comprehensive medical, dental, and vision coverage for you and eligible dependents.
• Retirement savings plan with employer matching contributions.
• Paid time off, holidays, and sick leave to ensure you can recharge.
• Employee assistance programs, wellness initiatives, and access to on‑site fitness facilities.
• Technology stipend for home‑office setup, reflecting our commitment to flexible work arrangements.

Commitment to a Safe & Respectful Workplace

arenaflex maintains a drug‑free environment and conducts pre‑employment drug testing to ensure a safe workplace for all employees. We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or any other protected characteristic.

How to Apply

If you are ready to launch a rewarding career with arenaflex, where your meticulous data‑entry skills directly support the health of millions, we encourage you to submit your application today. Click the link below to begin the process, and be prepared to demonstrate your English proficiency and data‑entry capabilities as part of our assessment.

Apply Job!

Join arenaflex – Make an Impact Every Day

At arenaflex, you are not just filling a position; you are becoming part of a mission‑driven community that values accuracy, compassion, and continuous growth. Your contributions will help streamline billing operations, reduce claim denials, and ensure patients receive the care they deserve without unnecessary delays. Take the next step in your career journey—apply now and help us build a healthier future for all.