Customer Service & Operations Analyst – Anti‑Money Laundering (AML) Specialist – Hybrid (Remote + Edinburgh) – Immediate Start

About arenaflex – Pioneering Trust in Financial Services

arenaflex is a global leader in financial services, dedicated to safeguarding the integrity of the world’s financial system. With a reputation built on rigorous compliance, innovative technology, and a culture of collaboration, arenaflex helps banks, investment firms, and fintech companies detect and prevent illicit financial activity. Our mission is to empower clients to operate with confidence, knowing that every transaction is monitored by a team of experts who value precision, integrity, and customer‑centric service.

As regulatory expectations evolve and the threat landscape becomes more sophisticated, arenaflex continues to invest in cutting‑edge AML solutions and talent development. Joining our team means becoming part of a forward‑thinking organization that values continuous learning, diversity of thought, and the relentless pursuit of excellence.

Why This Role Matters

The Customer Service & Operations Analyst – Anti‑Money Laundering position sits at the heart of arenaflex’s compliance ecosystem. You will be the bridge between our customers, internal stakeholders, and regulatory bodies, ensuring that every transaction is processed accurately, investigated thoroughly, and reported in line with the highest standards. Your work will directly protect arenaflex’s clients from financial crime, enhance operational efficiency, and contribute to a culture of trust and transparency.

Key Responsibilities

Customer Interaction & Query Management

• Respond promptly to AML‑related customer inquiries via phone, email, and secure messaging platforms.
• Gather, verify, and document all required information to resolve queries within established service level agreements (SLAs).
• Escalate complex or high‑risk cases to senior analysts or the AML compliance team while maintaining clear communication channels.

Transaction Review & Investigation

• Analyze and authorise transactions flagged by monitoring systems, applying risk‑based methodologies to determine legitimacy.
• Conduct end‑to‑end investigations on suspicious activity reports (SARs), including data extraction, pattern analysis, and documentation of findings.
• Collaborate with forensic investigators, legal counsel, and external regulators when required.

Process Excellence & Continuous Improvement

• Monitor key performance indicators (KPIs) such as turnaround time, accuracy rates, and customer satisfaction scores.
• Identify recurring processing errors or complaint trends, and propose actionable training or system enhancements.
• Participate in cross‑functional initiatives aimed at streamlining AML workflows, reducing manual effort, and increasing automation adoption.

Regulatory Compliance & Reporting

• Maintain up‑to‑date knowledge of AML regulations, sanctions lists, and industry best practices across jurisdictions, with a focus on EU and UK frameworks.
• Prepare periodic AML compliance reports for Institutional Banking clients, including Luxembourg‑based private equity structures.
• Assist in audit preparation and respond to regulator inquiries with accurate, timely documentation.

Knowledge Sharing & Training

• Facilitate onboarding sessions for new team members, sharing insights on AML processes, system navigation, and compliance expectations.
• Develop and update internal knowledge‑base articles, FAQs, and standard operating procedures (SOPs).
• Mentor junior analysts, fostering a collaborative environment that encourages continuous learning.

Essential Qualifications & Experience

• AML Expertise: Minimum 2‑3 years of hands‑on experience in anti‑money laundering operations, including transaction monitoring, SAR filing, and regulatory reporting.
• Financial Services Background: Demonstrated understanding of banking products, institutional client structures, and the broader financial ecosystem.
• Regulatory Knowledge: Familiarity with UK Financial Conduct Authority (FCA), European Union AML directives, and global sanctions regimes.
• Analytical Acumen: Proven ability to interpret complex data sets, identify risk patterns, and make sound decisions under pressure.
• Communication Skills: Excellent written and verbal communication, capable of articulating technical findings to both technical and non‑technical audiences.
• Detail Orientation: Strong focus on accuracy, documentation, and adherence to deadlines.

Preferred Qualifications & Additional Assets

• Professional certifications such as CAMS (Certified Anti‑Money Laundering Specialist) or ICA (International Compliance Association) qualifications.
• Experience with AML software platforms (e.g., Actimize, FICO TONBELLER, SAS AML) and data‑visualisation tools.
• Knowledge of private equity structures, especially those domiciled in Luxembourg or other offshore jurisdictions.
• Previous exposure to remote or hybrid work environments, demonstrating self‑discipline and effective time management.
• Fluency in a second language (e.g., French, German, or Mandarin) to support multinational client interactions.

Core Skills & Competencies

• Risk‑Based Thinking: Ability to assess risk levels and prioritize investigations accordingly.
• Problem‑Solving: Creative approach to resolving ambiguous or complex AML scenarios.
• Collaboration: Strong team player who can build relationships across compliance, operations, technology, and business units.
• Technology Savvy: Comfortable navigating banking systems, CRM platforms, and secure data repositories.
• Adaptability: Thrive in a fast‑changing regulatory environment and embrace continuous improvement.

Career Growth & Development Opportunities at arenaflex

arenaflex invests heavily in the professional development of its people. As a Customer Service & Operations Analyst, you will have access to:

• Structured onboarding programs that cover AML fundamentals, arenaflex’s proprietary systems, and compliance culture.
• Ongoing training workshops, webinars, and certifications funded by arenaflex to keep you ahead of regulatory changes.
• Mentorship from senior AML specialists and exposure to senior leadership through quarterly business reviews.
• Clear career pathways leading to senior analyst, AML team lead, compliance manager, or specialist roles in risk analytics and fraud prevention.
• Opportunities to work on cross‑border projects, gaining experience with international regulatory frameworks and multi‑asset class clients.

Work Environment & Culture

arenaflex fosters an inclusive, supportive, and high‑performance culture where every voice matters. Our hybrid model blends the flexibility of remote work with the collaborative energy of our Edinburgh office. You will enjoy:

• Two days per week in a modern, centrally‑located Edinburgh office equipped with collaborative spaces, quiet zones, and state‑of‑the‑art technology.
• Flexible remote‑working arrangements, allowing you to balance personal commitments while staying connected to the team.
• Regular team‑building events, virtual coffee chats, and diversity & inclusion initiatives that celebrate different perspectives.
• A transparent leadership style that encourages open dialogue, feedback, and continuous improvement.
• Well‑being programs, including mental health resources, fitness subsidies, and ergonomic home‑office support.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures will be discussed during the interview process, candidates can expect:

• A market‑aligned base salary with performance‑based bonuses tied to individual and team outcomes.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plans with employer matching contributions.
• Generous paid time off (PTO), parental leave, and flexible holiday scheduling.
• Professional development budget, including tuition reimbursement and certification fees.
• Technology stipend for home‑office equipment, high‑speed internet, and secure VPN access.
• Employee assistance programs (EAP) and access to wellness platforms.

How to Apply

If you are passionate about combating financial crime, thrive in a dynamic compliance environment, and are eager to grow your career with a forward‑thinking organization, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex.

Apply Job!

Join arenaflex – Make an Impact Every Day

At arenaflex, your expertise will directly influence the safety and reliability of global financial markets. By joining our AML specialist team, you will help protect millions of dollars in transactions, support innovative banking solutions, and contribute to a culture of integrity. Take the next step in your career and become part of a purpose‑driven organization that values your talent, ambition, and commitment to excellence.