Entry-Level Forwarding Account Representative – Data Entry & Repossession Coordination (Bank & Finance Support)

Why arenaflex?

arenaflex is a fast‑growing leader in the collateral location and recovery space, serving major banks, finance companies, and insurance carriers across all 50 states and beyond. Our mission is to deliver the most reliable, efficient, and cost‑effective locate‑and‑recover solutions through a single‑source platform that blends cutting‑edge technology with a personal touch. With a 60 % year‑over‑year growth rate, arenaflex has built a reputation for honesty, integrity, and reliability—values that guide every client interaction and internal decision.

Our Dallas, Texas operations center spans 22,000 sq ft of state‑of‑the‑art office space, equipped with advanced location databases, automatic license‑plate recognition tools, and a collaborative environment that encourages continuous learning. At arenaflex, you’ll join a team that celebrates success with monthly raffles, holiday giveaways, and a company‑wide Christmas bonus that rewards every employee’s hard work.

Position Overview

The Entry-Level Forwarding Account Representative – Data Entry is a pivotal office‑based role that supports banks and finance companies in managing delinquent auto loans. You will coordinate the repossession process by working closely with our network of contracted agents, bank representatives, and internal teams. This is not a collections or sales position; instead, you will act as the communication hub that ensures each repossession case proceeds smoothly, accurately, and on schedule.

We are looking for a reliable, friendly, and self‑motivated individual who thrives in a fast‑paced environment, embraces feedback, and demonstrates a strong work ethic. If you are eager to launch a career in the financial services support arena, arenaflex offers a clear pathway for advancement, comprehensive training, and a supportive culture that values internal promotion.

Key Responsibilities

Daily Operational Tasks

• Gather, analyze, and evaluate information from diverse sources, including court records, credit header data, and people‑location software.
• Utilize advanced location databases and automatic license‑plate recognition (ALPR) tools to pinpoint vehicles subject to repossession.
• Coordinate with repossession agents to schedule field activities, provide necessary documentation, and monitor progress.
• Maintain detailed case files, ensuring all data entry is accurate, up‑to‑date, and compliant with privacy regulations.
• Serve as the primary point of contact for bank clients, responding to inquiries via phone and email with professionalism and timeliness.
• Proactively monitor account statuses, flagging potential issues and escalating concerns to the Forwarding Manager when needed.
• Prepare and distribute regular status reports to internal stakeholders and external banking partners.
• Assist in the preparation of audit‑ready documentation for compliance reviews.

Collaboration & Communication

• Work closely with the Forwarding Manager to align daily priorities with broader operational goals.
• Partner with the compliance team to ensure all repossession activities adhere to state and federal regulations.
• Facilitate clear, concise communication between banks, agents, and internal departments to avoid misunderstandings and delays.
• Participate in weekly team meetings to share insights, discuss challenges, and propose process improvements.

Essential Qualifications

• High school diploma or equivalent; additional coursework in business, finance, or related fields is a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) – mandatory.
• Strong written and verbal communication skills; ability to convey complex information in an understandable manner.
• Demonstrated experience interacting with business clients via phone and email.
• Exceptional attention to detail and accuracy in data entry.
• Professional appearance and demeanor that reflects arenaflex’s brand standards.
• Reliable punctuality and consistent attendance record.
• Ability to pass a criminal background check and a drug screening.

Preferred Qualifications & Attributes

• Prior experience in a financial services support role, skip‑tracing, or asset recovery environment.
• Familiarity with location‑tracking software, ALPR systems, or public records databases.
• Customer‑service mindset with a proven track record of building trust with corporate clients.
• Self‑managed work style, capable of prioritizing tasks without constant supervision.
• Comfort with a fast‑changing environment and the ability to adapt quickly to new processes.
• Interest in pursuing certifications related to asset recovery, compliance, or data analytics.

Core Skills & Competencies

• Analytical Thinking: Ability to synthesize data from multiple sources to make informed decisions.
• Organizational Excellence: Managing multiple cases simultaneously while maintaining meticulous records.
• Interpersonal Skills: Building rapport with bank representatives, agents, and internal teams.
• Problem‑Solving: Anticipating obstacles in the repossession workflow and proposing proactive solutions.
• Technology Savvy: Quick adoption of new software tools and platforms used by arenaflex.
• Ethical Judgment: Upholding confidentiality and adhering to legal standards in all interactions.

Career Growth & Learning Opportunities

arenaflex is committed to developing talent from within. As you master the Forwarding Account Representative role, you will be positioned for promotion to:

• Team Lead – overseeing a small group of forwarding representatives.
• Supervisor – managing day‑to‑day operations for a larger portfolio of accounts.
• Operations Manager – directing regional forwarding activities and strategic initiatives.

In addition to promotion pathways, arenaflex provides:

• Paid, comprehensive onboarding training that covers industry fundamentals, software platforms, and compliance basics.
• Ongoing professional development workshops on topics such as advanced data analytics, negotiation techniques, and regulatory updates.
• Mentorship programs pairing new hires with seasoned arenaflex leaders who guide career planning and skill development.
• Access to industry conferences and webinars to stay current on trends in asset recovery and financial services.

Compensation, Benefits & Perks

We offer a competitive total rewards package designed to attract and retain top talent.

• Base Salary + Commission: After a 90‑day probationary period, hourly pay transitions to a salary plus performance‑based commission structure.
• Health & Dental Insurance: Full medical coverage begins on the first of the month after 60 days of service; dental benefits follow the same schedule.
• Retirement Savings: Eligibility to participate in a 401(k) plan with company matching contributions.
• Paid Time Off (PTO): Generous vacation accrual, sick leave, and holiday holidays.
• Employee Referral Program: Earn bonuses for recommending qualified candidates who join arenaflex.
• Holiday Giveaways & Bonuses: Monthly raffles, turkey and ham giveaways, and a company‑wide Christmas bonus for every employee.
• Professional Appearance Allowance: Support for maintaining a polished, business‑appropriate wardrobe.
• Safe, Modern Workspace: State‑of‑the‑art office in Dallas with social‑distancing protocols, regular sanitizing, and a collaborative layout.

Work Environment & Culture at arenaflex

Our Dallas headquarters fosters a family‑fun atmosphere while maintaining a high‑performance standard. Employees enjoy:

• Open‑door communication with leadership, encouraging ideas and feedback.
• Team‑building events, both in‑person and virtual, that strengthen camaraderie.
• Recognition programs that celebrate individual and group achievements.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Flexible shift options (8 am–5 pm or 9 am–6 pm) to accommodate personal schedules.

While the role is office‑based and does not support remote work, we provide a comfortable, well‑equipped workspace that promotes productivity and collaboration.

Location & Schedule

Office: Dallas, TX 75243 (on‑site only)

Hours: Monday – Friday, two shift options – 8 am to 5 pm or 9 am to 6 pm.

Employment Type: Full‑time, 40 hours per week.

Application Process

If you are ready to launch a rewarding career with arenaflex, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal fit for this role. Our recruiting team will review applications promptly and contact qualified candidates for an initial interview.

Join arenaflex and become part of a dynamic organization where hard work is recognized, growth is inevitable, and every day brings new opportunities to make an impact.

Apply Job!