Entry-Level Remote Digital Media Client Services Associate – Advertising Operations, Campaign Management & Client Support
About arenaflex – Shaping the Future of Digital Entertainment
arenaflex is a global leader in storytelling, delivering unforgettable experiences across film, television, streaming, gaming, and interactive media. With iconic brands that span generations, arenaflex reaches millions of fans daily, driving innovation in content creation, distribution, and advertising. As the entertainment landscape evolves, arenaflex continues to invest in cutting‑edge technology, data‑driven advertising, and a culture that empowers every employee to make a meaningful impact.
Why This Role Matters
Our Digital Media Client Services team sits at the heart of arenaflex’s advertising ecosystem. The team partners with sales, finance, and product groups to ensure that every advertising campaign—whether on arenaflex+, our flagship streaming platform, or on any of our digital properties such as websites, mobile apps, and social channels—delivers measurable results for advertisers while providing a seamless experience for viewers. As an Entry‑Level Remote Digital Media Client Services Associate, you will be the operational backbone that turns strategic plans into flawless execution, helping to grow revenue, improve efficiency, and maintain the high‑quality standards that define arenaflex.
Role Overview
This full‑time, remote position is based out of Milan, Italy, and reports to the Digital Media Client Services Lead. You will work closely with a small, high‑performing team to support sales representatives and agency partners throughout the entire campaign lifecycle—from initial proposal and trafficking to reporting, optimization, and invoicing. The role offers a unique blend of analytical, project‑management, and client‑facing responsibilities, making it an ideal launchpad for a career in digital advertising operations.
Key Responsibilities
- Campaign Trafficking & Execution: Assist senior client services managers in trafficking campaigns across arenaflex’s digital inventory, including video, display, and connected‑TV (CTV) placements.
- Media Planning Support: Contribute to the development of media plans that align with advertiser goals, ensuring accurate inventory allocation and pacing.
- Order Management: Process orders, manage line‑item creation, and maintain up‑to‑date campaign documentation in the ad‑tech platform.
- Performance Monitoring: Track key performance indicators (KPIs) such as impressions, click‑through rates, viewability, and revenue, flagging any anomalies for immediate resolution.
- Revenue Optimization: Identify opportunities to improve fill rates and CPMs, collaborating with sales and product teams to implement optimizations.
- Invoicing & Reconciliation: Work with Finance to generate accurate invoices, reconcile discrepancies, and support post‑campaign financial reporting.
- Client Communication: Serve as a primary point of contact for advertisers and agencies, providing timely updates, answering technical questions, and ensuring satisfaction.
- Cross‑Functional Collaboration: Partner with Product, Engineering, and Data Science to troubleshoot technical issues and contribute to platform enhancements.
- Documentation & Process Improvement: Maintain internal SOPs, create training materials for new hires, and propose workflow refinements that increase efficiency.
- Regional Coordination: Liaise with EMEA teams to align on market‑specific requirements, regulatory considerations, and best practices.
Essential Qualifications
- Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
- 3+ years of general experience in the advertising industry, preferably on the agency side or within ad‑tech platforms.
- Demonstrated understanding of digital media buying, trafficking, and campaign management across web, mobile, and CTV environments.
- Strong analytical mindset with the ability to interpret data, spot trends, and make data‑driven recommendations.
- Familiarity with major ad‑serving and demand‑side platforms (e.g., Google Marketing Platform, DV360, The Trade Desk).
- Excellent written and verbal communication skills in English; proficiency in Italian is a plus.
- Proven ability to manage multiple projects simultaneously while maintaining attention to detail.
- Basic knowledge of data privacy regulations (e.g., GDPR, CCPA) as they relate to digital advertising.
Preferred Qualifications
- Experience working with streaming video inventory, especially on platforms similar to arenaflex+.
- Hands‑on exposure to programmatic buying, real‑time bidding, and audience segmentation.
- Previous involvement in cross‑border campaigns within the EMEA region.
- Familiarity with reporting tools such as Tableau, Power BI, or Looker.
- Certification in Google Ads, Google Marketing Platform, or related programmatic credentials.
Core Skills & Competencies
- Problem‑Solving: Ability to diagnose issues quickly, propose actionable solutions, and follow through to resolution.
- Collaboration: Comfortable working in a remote, matrixed environment, building strong relationships with internal and external stakeholders.
- Customer‑Centric Mindset: Always prioritize the advertiser’s experience and strive to exceed expectations.
- Organizational Agility: Adapt to shifting priorities, tight deadlines, and evolving industry standards.
- Technical Curiosity: Eagerness to stay current on ad‑tech innovations, platform updates, and emerging media formats.
- Leadership Potential: Demonstrated ability to mentor junior teammates and contribute to a positive team culture.
Career Growth & Learning Opportunities
arenaflex invests heavily in employee development. As a member of the Digital Media Client Services team, you will have access to:
- Structured onboarding and mentorship programs designed to accelerate your learning curve.
- Internal training courses covering programmatic advertising, data analytics, and media strategy.
- Opportunities to rotate into related functions such as Sales, Product Management, or Data Science after 12‑18 months.
- Regular exposure to senior leadership through quarterly business reviews and cross‑functional workshops.
- Support for industry certifications and attendance at global advertising conferences.
Compensation, Perks & Benefits
While exact figures will be discussed during the interview process, arenaflex offers a competitive salary package that includes:
- Base salary aligned with market standards for entry‑level digital advertising roles.
- Performance‑based bonuses tied to campaign success and revenue targets.
- Comprehensive health, dental, and vision coverage for you and eligible dependents.
- Generous paid time off, parental leave, and flexible holiday policies.
- Remote‑work stipend covering home‑office equipment, internet, and coworking space access.
- Employee assistance program, wellness initiatives, and access to mental‑health resources.
- Discounts on arenaflex streaming subscriptions and exclusive access to new content releases.
Work Environment & Culture at arenaflex
arenaflex fosters an inclusive, collaborative, and forward‑thinking culture. Our remote teams are united by shared values:
- Creativity: We encourage bold ideas and celebrate innovative approaches to storytelling and advertising.
- Integrity: Ethical business practices and respect for privacy are non‑negotiable.
- Diversity & Inclusion: A diverse workforce fuels better decisions; we actively support under‑represented voices.
- Continuous Learning: Curiosity is rewarded; employees are given time and resources to explore new skills.
- Community Impact: arenaflex partners with charitable organizations and offers volunteer days to give back.
Application Process
Ready to launch your career with arenaflex? Follow these steps:
- Submit your updated resume and a concise cover letter highlighting your passion for digital advertising.
- Complete an online assessment that evaluates your analytical and problem‑solving abilities.
- Participate in a virtual interview with the Digital Media Client Services Lead and a senior stakeholder from Sales.
- Engage in a final interview focused on cultural fit and career aspirations.
We aim to keep the process transparent and efficient, providing feedback at each stage.
Join arenaflex and Shape Tomorrow’s Entertainment Landscape
If you are a proactive, data‑driven professional with a love for media, advertising, and technology, we want to hear from you. This role offers a unique blend of operational responsibility, client interaction, and strategic insight—perfect for someone eager to grow within a world‑class entertainment organization.
Take the next step in your career and become part of a team that powers the most beloved brands on the planet. Apply Now!
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