Part‑Time After‑Hours Remote Customer Service Specialist – Healthcare Support for arenaflex

About arenaflex – Pioneering Patient‑Centric Care Across the Midwest

arenaflex is a leading multi‑specialty, physician‑led organization that partners with top‑ranked hospitals to deliver compassionate, high‑quality health care to millions of patients. With a legacy that dates back to the mid‑1990s, arenaflex has grown to include more than 600 doctors and advanced practice providers, serving over 145 locations across the greater St. Louis, mid‑Missouri, and southern Illinois regions. Our mission is simple yet powerful: to improve the health and well‑being of the communities we serve by providing accessible, patient‑focused care that consistently earns high satisfaction scores and national recognition.

Why This Role Matters

Our After‑Hours Customer Service Team is the safety net that ensures patients receive timely assistance when regular office hours end. As a Part‑Time Remote Customer Service Specialist, you will be the first point of contact for patients, providers, and external partners seeking help with appointments, medication refills, insurance questions, and more. Your ability to navigate electronic health records (EHR), demonstrate empathy, and resolve issues quickly will directly impact patient outcomes and reinforce arenaflex’s reputation for excellence.

Key Responsibilities

• Answer a high volume of inbound calls from patients, physicians, and healthcare facilities during designated after‑hours shifts.
• Navigate the arenaflex EHR system to verify and capture demographic, clinical, and financial information while maintaining strict HIPAA compliance.
• Schedule patient visits, taking into account complex provider preferences, insurance eligibility, and urgent care needs.
• Provide accurate information on medication refills, insurance referrals, pre‑certifications, and medical forms, ensuring each caller’s issue is resolved or appropriately escalated.
• Utilize critical thinking and rapid decision‑making to triage calls, identify the root cause, and deliver the correct solution within established performance metrics.
• Document all interactions in the EHR, send messages to clinical staff, and communicate essential clinical details to physicians when required.
• Maintain a professional, courteous, and positive demeanor with every caller, upholding arenaflex’s standards for customer service excellence.
• Participate in a rotating holiday schedule, ensuring continuous coverage for patients during peak periods.
• Adhere to safety‑sensitive protocols, staying alert and focused throughout each shift to protect both patients and the organization.

Essential Qualifications

• High School Diploma or GED (or equivalent).
• 2–5 years of recent experience in healthcare customer service, medical call centers, or a related field.
• Demonstrated proficiency with electronic health record systems and the ability to learn new software quickly.
• Typing speed of at least 35 words per minute with 90 % accuracy (typing test required).
• Strong verbal communication skills, with the ability to convey complex information clearly and compassionately.
• Residence within a one‑hour drive of St. Louis, Missouri, to meet any occasional on‑site requirements.
• Ability to work 24 hours per week on a part‑time schedule, including the specific shifts: Sunday 12:00 a.m.–9:30 a.m., Thursday & Friday 4:00 p.m.–12:00 a.m., and holiday rotations.

Preferred Qualifications & Skills

• Experience with insurance verification, eligibility checks, and basic medical billing concepts.
• Familiarity with patient portals such as MyChart and the ability to guide patients through online tools.
• Exceptional problem‑solving abilities, with a track record of handling high‑stress situations calmly.
• Demonstrated commitment to continuous learning and professional development in the healthcare industry.
• Previous exposure to a safety‑sensitive environment, understanding the importance of vigilance and alertness.

Core Competencies for Success

• Empathy & Compassion: Ability to listen actively and respond with genuine concern for patient needs.
• Attention to Detail: Accurate data entry and meticulous documentation to protect patient privacy and ensure billing integrity.
• Time Management: Efficiently handle multiple calls, prioritize tasks, and meet performance targets such as average speed of answer and call abandonment rates.
• Technical Agility: Quick adaptation to new EHR platforms, job aids, and digital communication tools.
• Team Collaboration: Work seamlessly with physicians, nurses, and administrative staff to coordinate care and resolve complex issues.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Remote Customer Service Specialist, you will have access to:

• arenaflex Institute for Learning and Development – a suite of online courses, webinars, and certification programs focused on healthcare operations, customer service excellence, and leadership skills.
• Mentorship from seasoned clinical staff and senior call‑center managers who can guide you toward advanced roles such as Team Lead, Operations Analyst, or Clinical Support Specialist.
• Opportunities to cross‑train in other departments, including scheduling, insurance verification, and patient outreach, expanding your skill set and career trajectory.
• Tuition assistance for further education, enabling you to pursue degrees or certifications that align with your long‑term career goals.

Work Environment & Culture at arenaflex

Even though this position is remote, you will become an integral part of arenaflex’s collaborative and inclusive culture. Our values center on:

• Patient‑First Mindset: Every decision is guided by the impact on patient health and satisfaction.
• Integrity & Trust: We uphold the highest ethical standards, especially regarding patient confidentiality and data security.
• Innovation: Continuous improvement of processes and technology to enhance the patient experience.
• Community Engagement: arenaflex encourages employees to participate in local health initiatives, volunteer programs, and wellness events.

Remote team members enjoy flexible work‑from‑home setups, regular virtual huddles, and a supportive network of peers who share best practices and celebrate successes together.

Compensation, Perks & Benefits (arenaflex Total Rewards)

arenaflex offers a competitive compensation package that reflects the importance of your role in delivering after‑hours care. While exact salary details will be discussed during the interview process, you can expect the following benefits as part of the arenaflex Total Rewards program:

• Comprehensive medical, dental, vision, and life insurance coverage, effective the first day of the month following hire.
• Disability insurance fully paid by arenaflex.
• Retirement savings options, including a 403(b) pension plan and a 401(k) plan with arenaflex matching contributions.
• Paid Time Off (PTO) that combines vacation, sick days, holidays, and personal time, providing flexibility for work‑life balance.
• Adoption assistance and flexible spending accounts for health care and dependent care expenses.
• Access to the arenaflex Institute for Learning and Development, tuition assistance, and career‑advancement resources.
• Eligibility for part‑time benefit programs, ensuring you receive meaningful coverage even on a reduced schedule.

For a full overview of arenaflex Total Rewards, please visit our benefits portal (link provided during onboarding).

Application Process & Next Steps

If you are passionate about delivering exceptional patient support, thrive in a fast‑paced environment, and meet the qualifications outlined above, we invite you to apply today. Your expertise will help arenaflex maintain its reputation for outstanding after‑hours care while offering you a rewarding, flexible career path.

To submit your application, click the link below and complete the short online form. Be prepared to take a typing test and provide references that can speak to your customer service experience in a healthcare setting.

Apply Now – Join arenaflex’s After‑Hours Team!

Equal Opportunity Employer

arenaflex is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds, experiences, and abilities. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.