Remote Outbound Customer Sales Representative – Sky Brand Ambassador (Work From Home, UK)

Join arenaflex as a Remote Outbound Customer Sales Representative – Represent the Iconic Sky Brand

Are you a confident, target-driven sales professional looking for a rewarding career where you can work from the comfort of your own home? arenaflex, a trusted partner to some of the world’s most respected manufacturer and retail brands, is expanding its dedicated Sky Outbound sales team and we want to hear from ambitious individuals ready to make an impact. In this role, you’ll be the voice of one of the UK’s most recognisable brands, helping customers find the perfect protection solutions for their valued home appliances.

With over 9 million customers across the UK relying on arenaflex to take the worry out of appliance breakdowns, we are proud to deliver market-leading customer experiences every single day. Our Sky Outbound department is at the heart of that mission, connecting with existing Sky customers to offer them tailored protection plans that deliver genuine peace of mind. If you thrive on hitting targets, love building meaningful conversations, and want to be part of a vibrant, supportive remote team, this is the opportunity you’ve been waiting for.

What You’ll Be Doing as a Sky Outbound Customer Sales Representative

As a key member of our high-performing Sky Outbound team, you’ll play a vital role in representing the Sky brand and driving sales growth through outbound calling campaigns. Your day-to-day responsibilities will include:

• Proactive Outbound Sales: Reaching out to existing Sky customers via telephone to introduce them to additional products and protection plans, using your persuasive communication skills to upsell and cross-sell effectively.
• Needs-Based Consultations: Taking the time to understand each customer’s unique circumstances, listening carefully to their concerns, and recommending the right solution based on their individual needs.
• Building Lasting Rapport: Creating genuine connections with customers by demonstrating empathy, professionalism, and a customer-first attitude in every conversation.
• Delivering Peace of Mind: Helping customers safeguard their valuable home appliances against unexpected breakdowns, ensuring they feel confident and reassured in their purchase decisions.
• Consistently Exceeding Targets: Working towards individual and team sales targets, embracing a driven mindset and celebrating every success along the way.
• Maintaining Accurate Records: Updating customer information, sales activity, and outcomes within our CRM systems to ensure compliance and continuous improvement.
• Collaborating with Your Team: Engaging actively in team meetings, coaching sessions, and continuous learning opportunities to sharpen your skills and support your colleagues.

What We’re Looking For – Essential Experience and Skills

To thrive in this role, you’ll need a solid foundation in targeted sales and a genuine passion for delivering exceptional customer experiences. Specifically, we are looking for candidates who can demonstrate:

• Targeted Sales Experience: A minimum of 1 year’s continuous, targeted sales experience gained within the last 3 years. This should include outbound calling, upselling, or working in a commission-driven sales environment.
• Customer Service Background: Previous experience in a customer-focused role where you’ve been responsible for understanding customer needs and providing tailored solutions.
• Driven and Target-Focused Mindset: A love of hitting targets, a competitive streak, and the resilience to keep going even when faced with rejection or challenging conversations.
• Outstanding Communication Skills: The ability to build rapport quickly, listen actively, articulate solutions clearly, and demonstrate empathy when dealing with customer concerns.
• Adaptability and Resilience: An unflappable attitude, capable of juggling multiple tasks, managing your time effectively, and remaining composed under pressure.
• Team Player Mentality: A collaborative approach to working with colleagues and a shared commitment to creating excellent customer experiences.
• Home Working Set-Up: A quiet, professional home workspace and reliable broadband connectivity to support seamless remote working.

Desirable Attributes That Will Set You Apart

While not essential, the following would give your application an extra edge:

• Previous experience working in outbound contact centres or telesales environments.
• Experience selling Sky products, insurance, warranties, or similar protection-based services.
• A proven track record of consistently exceeding sales KPIs and earning uncapped bonuses.
• Familiarity with CRM platforms and digital sales tools.
• A natural curiosity for learning and a commitment to ongoing personal development.

Your Training and Onboarding Journey at arenaflex

At arenaflex, we believe that great training is the foundation of great performance. From your very first day, you’ll be supported by a dedicated onboarding experience designed to set you up for long-term success. Over a comprehensive 2-week training programme, you’ll learn everything you need to know about our products, systems, and sales techniques.

Training hours run Monday from 10am to 6:30pm, Tuesday through Thursday from 9:30am to 6:30pm, and Friday from 9:30am to 4pm. You’ll meet your new colleagues, perfect your sales approach, and discover what makes a truly outstanding customer experience. All training is delivered remotely, meaning you can complete the programme from the comfort of your own home.

Hours of Work and Shift Patterns

This is a full-time role based on a 37.5-hour contract, working within a two-week rotating shift pattern. The two shift patterns are designed to offer variety while supporting great work-life balance:

• Pattern One: Monday 10:30am to 7pm, Tuesday to Thursday 10am to 7pm, Friday 9:30am to 4pm.
• Pattern Two: Monday 10am to 6:30pm, Tuesday to Thursday 9:30am to 6:30pm, Friday 9:30am to 4pm.

All shifts are worked remotely from your home office, and arenaflex will provide all the equipment you need to perform at your best.

What You’ll Earn – Competitive Salary and Generous Bonus Structure

We believe in rewarding hard work and outstanding results. As a Sky Outbound Customer Sales Representative at arenaflex, you’ll receive:

• Competitive Base Salary: £23,000 per annum.
• Uncapped Bonus Potential: Average bonus earnings of £6,000 per annum, with the opportunity to earn significantly more based on your individual performance.
• Monthly Sales Incentives: Regular opportunities to win amazing prizes through individual and team-based incentive schemes.

Your earnings potential is entirely within your control. The more successful you are at exceeding your targets, the more you take home each month.

The arenaflex Benefits Package – Supporting You Inside and Outside of Work

At arenaflex, we know that happy, healthy, and supported employees deliver the best results. That’s why we offer an extensive benefits package designed to reward your contribution and support your wellbeing:

• Generous Annual Leave: 33 days of annual leave per year, including bank holidays, plus the option to buy up to 5 additional days each year.
• Career Development: Ongoing coaching, clearly defined progression opportunities, and investment in your long-term career growth.
• Sky Employee Discounts: Access to discounted Sky TV and mobile packages for you and your household.
• Retail Discounts: Exclusive discounts across a wide range of online and high-street retailers.
• Health and Wellbeing Support: Discounted gym membership, financial help towards essential healthcare costs including dental, optical, and physiotherapy treatments.
• Pension Scheme: Matched employer contributions of up to 5% of your basic salary to help you build a secure financial future.
• Life Assurance: Employer-funded life cover of 4x your basic salary, giving you and your family peace of mind.
• Free Protection Plan: An annual D&G protection plan at no cost to you, with discounted rates available for family and friends.
• Employee Assistance Programme: Free, confidential support and advice on relationships, physical and mental health, financial wellbeing, and more.
• Additional Perks: Travel loans, car leasing schemes, Cycle to Work programme, and Salary Finance options.

Why Choose a Career with arenaflex?

arenaflex is more than just a workplace. We are a community of ambitious, customer-focused professionals who take pride in representing some of the UK’s most trusted brands. Our remote working culture has been carefully designed to ensure every team member feels connected, supported, and empowered to perform at their best, no matter where they are based.

From day one, you’ll be welcomed into an inclusive environment where your ideas are valued, your achievements are celebrated, and your development is a top priority. We work hard, support each other, and have fun along the way. Whether you’re looking to build a long-term career in sales or simply want a role that offers flexibility, autonomy, and genuine earning potential, arenaflex provides the platform for you to thrive.

Our Commitment to Equality, Diversity, and Inclusion

arenaflex is an equal opportunities employer. We are committed to treating every candidate and colleague fairly, regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, or marital and family status. We welcome applications from all suitably skilled individuals and pride ourselves on building a diverse workforce that reflects the customers and communities we serve.

Please note that all applications are subject to a thorough referencing process, which includes credit and criminal record checks, in line with our commitment to maintaining the highest standards of integrity and trust.

Ready to Take the Next Step in Your Sales Career?

If you’re a motivated sales professional with a passion for delivering outstanding customer experiences, we’d love to hear from you. Interviews are available immediately, so why wait? Apply today and discover how you can build a rewarding career with arenaflex, representing the iconic Sky brand from anywhere in mainland UK.

Take the next step, hit your targets, and earn uncapped bonuses — all while working from home. Your future at arenaflex starts here.