Customer Service & Order Processing Specialist – Manufacturing Sales Support | arenaflex

About arenaflex

arenaflex is a forward-thinking shared services organization that partners with leading manufacturing and distribution brands to streamline their customer experience, sales operations, and production workflows. With a commitment to operational excellence, innovation, and people-first values, arenaflex has built a reputation for fostering collaborative, high-performing teams where every voice matters. Our culture is rooted in continuous improvement, professional development, and a dedication to delivering exceptional results for our clients and customers alike. Joining arenaflex means becoming part of a dynamic workforce that values accuracy, accountability, and the courage to grow.

We are currently seeking a meticulous, customer-focused, and detail-driven Customer Service & Order Processing Specialist to join our distribution sales support team. This role is ideal for a professional who thrives in a structured, fast-paced manufacturing environment and takes pride in ensuring every order flows seamlessly from the point of sale through to production and fulfillment.

Position Summary

The Customer Service & Order Processing Specialist serves as a vital link between account managers, customers, and the production team at arenaflex. Your primary responsibility will be to process customer orders with precision, manage documentation, verify pricing and purchase order details, and provide responsive customer support that keeps the workflow moving efficiently. This position plays a critical role in converting reference materials and quotations into active production orders, ensuring that every customer interaction reflects the professionalism and reliability that arenaflex is known for.

Working closely with the Director of Sales, account managers, and cross-functional departments, you will have the opportunity to broaden your skill set, develop professionally, and contribute meaningfully to a high-functioning sales support operation.

Key Responsibilities

• Operate and maintain proficiency in the arenaflex order entry and quotation operating system to process incoming customer orders accurately and efficiently.
• Enter orders generated by account managers, prepare job tickets, and coordinate handoffs with the scheduling team to initiate the production process.
• Audit and verify all orders exceeding $5,000 to ensure complete accuracy of pricing, quantities, customer specifications, and delivery details.
• Document and coordinate inventory releases, ensuring alignment with current stock levels and production timelines.
• File and archive tickets for all completed jobs, maintaining a clean and accessible record-keeping system.
• Demonstrate a thorough understanding of production capabilities across all product lines handled by arenaflex, enabling informed conversations with customers and internal stakeholders.
• Evaluate and verify that purchase order correspondence matches the original quotation, proactively communicating with account managers to resolve discrepancies and maintain workflow momentum.
• Prepare and organize materials for return to customers as needed, ensuring accurate documentation and timely processing.
• Properly document and handle hazardous materials (Haz-Mat) orders in compliance with company and regulatory standards.
• Order and manage marketing materials to support sales initiatives and customer engagement efforts.
• Maintain internal forms and documents including custom labels, bills of lading, job tickets, invoices, and related records.
• Manage FSI and FSC records with accuracy and confidentiality.
• Serve as a backup for the account manager role when needed, including checking emails, voicemails, and making sound business decisions that may impact the account manager's portfolio.
• Provide support to the estimating department as required, contributing to a collaborative team environment.
• Perform additional tasks and special projects as assigned by the Director of Sales.
• Adhere to all arenaflex Safe-Well policies and procedures, maintaining a safety-first mindset at all times.
• Embrace the team's philosophy that meeting challenges together is the key to arenaflex's continued success.

Essential Qualifications

Education

• High School Diploma or General Education Degree (GED) — Required
• Associate's Degree (two-year college or technical school) — Required
• A Bronze designation on ACT will be considered in lieu of a high school equivalency — Required

Experience

• Minimum of two (2) years of professional experience in customer service, order processing, sales support, or a related administrative role.
• Prior experience working in a manufacturing, distribution, or production-driven environment is highly desirable.

Computer Skills

• Proficiency in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with ERP or order management systems is a strong plus.

Preferred Competencies and Attributes

• Accuracy: A demonstrated ability to perform work with exceptional precision and attention to detail.
• Active Listening: The capacity to fully attend to, understand, and respond thoughtfully to the questions and concerns of customers and colleagues.
• Oral Communication: Clear, professional, and effective verbal communication skills.
• Written Communication: The ability to write clearly, concisely, and professionally in all forms of business correspondence.
• Detail Orientation: A sharp eye for the small details that can make or break a customer experience or production outcome.
• Financial Aptitude: Comfort working with pricing, budgets, and financial documentation.
• Organization: A systematic, methodical approach to managing multiple tasks and priorities.
• Project Management: The ability to coordinate and direct projects through to successful completion.
• Problem Solving: A proactive mindset for identifying and resolving work-related challenges before they escalate.
• Safety Awareness: A commitment to identifying and correcting conditions that may affect employee or workplace safety.
• Time Management: The ability to organize and complete work efficiently within established deadlines.
• Working Under Pressure: A calm, focused demeanor when handling high-volume or stressful situations.

Physical Requirements

This is primarily a manufacturing office environment that is climate controlled. The role requires the ability to:

• Sit frequently and stand or walk occasionally throughout the workday.
• Manually manipulate materials and documents as needed.
• Reach outward and above shoulder on occasion.
• Lift and carry up to 20 pounds occasionally.
• Wear personal protective equipment (PPE) as needed.

Vision requirements include the ability to see near and distinguish colors, and a satisfactory sense of sound is required for daily communication.

Work Schedule and Location

• Schedule: Full-time, Monday through Friday, 8:00 AM – 5:00 PM
• Work Location: In person at our climate-controlled manufacturing office
• Travel: Minimal

Compensation and Benefits

At arenaflex, we believe that taking care of our team is just as important as taking care of our customers. We offer a comprehensive benefits package and a competitive hourly wage designed to support your well-being and long-term financial security.

• Hourly Pay Range: $14.00 – $18.58 per hour, commensurate with experience
• 401(k) retirement plan with company matching
• Comprehensive medical, dental, and vision insurance
• Health savings and flexible spending accounts (FSA)
• Life insurance and short- and long-term disability coverage
• Employee Assistance Program (EAP) for personal and professional support
• Generous paid time off and paid training
• Tuition reimbursement to support continued education and professional development

Career Growth and Development at arenaflex

When you join arenaflex, you gain more than a job — you gain a career path. We invest in our employees through ongoing training, mentorship, cross-departmental exposure, and tuition reimbursement programs. Whether your aspirations include advancing into account management, operations leadership, or specialized roles in estimating and production planning, arenaflex provides the tools, resources, and encouragement to help you grow.

Our team members regularly step into expanded responsibilities, including acting as backup account managers, supporting the estimating department, and contributing to special projects that build a well-rounded professional skill set. If you are someone who takes initiative, demonstrates reliability, and seeks continuous improvement, arenaflex will reward your ambition with meaningful opportunities.

Our Culture and Values

arenaflex is more than a workplace — it is a community. We believe in the power of teamwork, mutual respect, and shared accountability. Every team member is valued for the unique perspective and skill set they bring to the table. We celebrate wins together, learn from challenges together, and hold ourselves to a standard of excellence in everything we do.

Our core values include:

• Integrity: Doing the right thing, even when no one is watching.
• Collaboration: Working together across departments to achieve shared success.
• Accountability: Owning our work and delivering on our promises.
• Continuous Improvement: Always looking for ways to do things better.
• Customer Commitment: Putting the customer at the center of every decision.

How to Apply

If you are a detail-oriented, customer-focused professional with a passion for operational excellence and a desire to grow your career in a supportive and dynamic environment, we encourage you to apply today. Join arenaflex and become a key contributor to a team that values your skills, supports your goals, and recognizes your contributions every step of the way.

Take the next step in your career and apply now to become part of the arenaflex family — where your work truly makes a difference.