Assistant Account Manager – Customer Service & Order Processing Specialist (Entry‑Level) – $16‑$20/hr

Why Join arenaflex?

At arenaflex, we are a forward‑thinking leader in the printing and packaging industry, delivering high‑quality products to a diverse portfolio of clients worldwide. Our commitment to innovation, sustainability, and exceptional customer experiences drives everything we do. As we continue to expand our market presence, we are looking for enthusiastic, detail‑oriented professionals to become the front‑line ambassadors of our brand. If you thrive in a collaborative environment, enjoy solving problems, and are eager to grow your career in account management, this is the perfect opportunity for you.

Position Overview

The Assistant Account Manager works directly under the guidance of the Account Manager or Senior Account Manager to support the full lifecycle of customer interactions—from order entry to post‑delivery follow‑up. This role is pivotal in ensuring that every client’s specifications are accurately captured, processed, and delivered on time, while also providing exceptional service that reflects arenaflex’s standards of excellence.

Key Responsibilities

• Order Management: Enter orders with complete job specifications into arenaflex’s core business system, ensuring accuracy and compliance with client requirements.
• Shipping Coordination: Process and prepare shipping and mailing instructions, route proofs and materials supplied by customers, and verify that all documentation is complete before dispatch.
• Change Order Assistance: Support the Account Manager in processing change orders, updating specifications, and communicating revisions to production teams.
• Customer Profile Maintenance: Gather and update information for the Account Manager, create and maintain customer standing instructions and profiles, and ensure data integrity across all systems.
• Estimating Support: Assist in entering specifications for estimating, helping to generate accurate quotes and timelines for upcoming projects.
• Communication Hub: Answer incoming phone calls and e‑mails, proactively resolve customer questions or concerns, and only forward messages when escalation is truly required.
• Complaint Resolution: Participate in processing customer complaints, documenting issues, and collaborating with internal teams to achieve satisfactory resolutions.
• File Management: Maintain an accurate and timely filing system of sample books, issue logs, and master job files, ensuring easy retrieval for future reference.
• Cross‑Functional Support: Take initiative to assist other teams during low‑work periods, providing desk coverage for the Account Manager and handling duties during their absence.
• Special Projects & Errands: Execute miscellaneous errands, support special projects, and contribute to continuous‑improvement initiatives as directed by senior account staff.

Essential Qualifications

• Minimum high school diploma or GED; additional education is a plus.
• Demonstrated customer service experience, preferably in a B2B environment.
• Excellent verbal and written communication skills, with a professional phone etiquette.
• Strong organizational abilities and meticulous attention to detail.
• Analytical mindset with solid problem‑solving capabilities.
• Integrity, professionalism, and the ability to handle confidential information responsibly.
• Willingness and capacity to learn multiple computer software applications, including order entry and job ticket systems.
• Proficiency with arenaflex Office Suite (word processing, spreadsheets, presentations) or comparable software.

Preferred Qualifications & Skills

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school.
• Six months to one year of related experience or training, or an equivalent combination of education and experience.
• Familiarity with the arenaflex Operating System or similar production management platforms.
• Basic understanding of printing, packaging, or manufacturing workflows.
• Ability to lift up to 15 pounds and remain seated for prolonged periods while working at a computer.
• Flexibility to travel minimally for seminars, company meetings, or occasional overnight stays.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritize client satisfaction and proactively anticipate needs.
• Detail Orientation: Capture and verify every specification to prevent costly errors downstream.
• Team Collaboration: Work seamlessly with production, logistics, and sales teams to deliver on promises.
• Adaptability: Thrive in a fast‑paced environment where priorities can shift quickly.
• Technology Savvy: Comfort with learning new software tools and navigating digital workflows.
• Time Management: Balance multiple tasks, meet deadlines, and keep the Account Manager informed of progress.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As an Assistant Account Manager, you will have access to:

• Structured onboarding and mentorship programs paired with senior account leaders.
• Ongoing training on industry best practices, advanced order‑processing software, and customer relationship management (CRM) tools.
• Opportunities to earn certifications in project management, supply chain fundamentals, and sales enablement.
• A clear career pathway that can lead to roles such as Account Manager, Senior Account Manager, or Customer Success Director.
• Cross‑departmental exposure, allowing you to build a holistic understanding of arenaflex’s operations and strategic goals.

Work Environment & Culture

Our workplace is built on a foundation of respect, inclusion, and continuous improvement. At arenaflex you will experience:

• A collaborative office layout that encourages open communication and teamwork.
• Flexible scheduling options, including the possibility of hybrid work arrangements where appropriate.
• Regular team‑building events, wellness programs, and community outreach initiatives.
• A culture that celebrates diversity and values each employee’s unique perspective.
• Transparent leadership that shares company performance, goals, and future direction.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $16 to $20, commensurate with experience and performance. In addition to base pay, you will enjoy a comprehensive benefits package that may include:

• Health, dental, and vision insurance options.
• Retirement savings plan with company matching contributions.
• Paid time off (PTO) and holidays.
• Employee assistance programs (EAP) for personal and professional support.
• Tuition reimbursement for continued education and skill development.
• Employee discount programs for arenaflex products and services.

Equal Opportunity Commitment

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at (616) 818‑4396.

How to Apply

If you are ready to launch a rewarding career with a dynamic organization that values your contributions, we encourage you to submit your application today. Click the link below to begin the process, and let’s build the future of customer service excellence together at arenaflex.

Apply Job!