Customer Support CPC Processor I – Remote Call Center Specialist for Medical Records Release & Data Management

About arenaflex – Transforming Health Data for a Better Future

At arenaflex, we are on a mission to protect, connect, and deliver the world’s health data so that clinicians, researchers, and innovators can make smarter decisions and accelerate breakthroughs in human health. As a leading data‑platform company in the healthcare ecosystem, arenaflex powers a vast network of hospitals, clinics, health systems, and real‑world data partners. Our technology enables secure data exchange, compliance with stringent privacy regulations, and the seamless flow of information across thousands of organizations.

Joining arenaflex means becoming part of a collaborative, purpose‑driven team that values humility, high potential, and rapid growth. We invest heavily in our people, offering continuous learning, mentorship, and a clear pathway to advance as the company scales. If you thrive in a fast‑paced environment, love helping others, and want to make a tangible impact on the health of millions, you’ve found the right place.

Position Overview – CPC Processor I (Customer Support)

We are seeking a detail‑oriented, customer‑focused CPC Processor I to join our remote call‑center team. In this role, you will be the front‑line liaison for patients, insurance representatives, attorneys, and other stakeholders who need timely access to medical records. Your primary responsibility is to ensure accurate, confidential, and efficient handling of release‑of‑information (ROI) requests while delivering an exceptional customer experience.

This is a full‑time, remote position with a set schedule of Wednesday through Sunday, 11:00 am – 7:30 pm. You will work in a high‑volume production environment, leveraging dual monitors and modern software tools to document and track each interaction.

Key Responsibilities

• Answer and manage inbound calls related to medical record releases, maintaining a professional and courteous tone at all times.
• Process ROI requests from patients, insurers, and legal representatives, ensuring compliance with HIPAA and internal policies.
• Research, resolve, and document inquiries received via phone, email, or written correspondence, providing clear and accurate responses.
• Maintain detailed records of each interaction in arenaflex’s software platforms, using two monitors to efficiently capture data.
• Adhere to departmental productivity and quality metrics, consistently meeting or exceeding performance standards.
• Uphold confidentiality by safeguarding all protected health information (PHI) and following strict privacy protocols.
• Collaborate with teammates and management to flag issues, share best practices, and contribute to continuous improvement initiatives.
• Participate in mandatory training, mentorship programs, and regular in‑service meetings to stay current on policies and procedures.
• Maintain reliable attendance and punctuality, reporting any schedule changes promptly.
• Perform additional duties as assigned, supporting the broader goals of the Customer Support and ROI teams.

Essential Qualifications

• High school diploma or equivalent from an accredited institution.
• Demonstrated professionalism and strong verbal communication skills.
• Experience with multi‑line phone systems; ability to navigate complex call routing with ease.
• Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook).
• Prior exposure to data entry, medical records handling, health‑care administration, insurance claims processing, or document proofreading is highly desirable.
• Exceptional organizational abilities and the capacity to work quickly without sacrificing accuracy.
• Successful completion of an annual HIPAA introductory examination and a 90‑day ROI certification with a minimum score of 85%.
• Ability to provide a high‑speed internet connection and a distraction‑free home workspace.
• Full COVID‑19 vaccination (with legally permissible exemptions) in accordance with arenaflex policy.

Preferred Skills & Competencies

• Strong attention to detail, especially when handling sensitive health information.
• Empathy and active listening skills to address patient concerns and de‑escalate challenging situations.
• Problem‑solving mindset: quickly identify root causes and propose effective solutions.
• Ability to multitask across multiple software platforms while maintaining data integrity.
• Familiarity with electronic health record (EHR) systems and health‑information exchange (HIE) platforms.
• Commitment to ongoing learning, including staying up‑to‑date on regulatory changes (HIPAA, HITECH, state privacy laws).
• Team‑oriented attitude, contributing positively to a remote work culture.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage ranging from $15.00 to $18.00, commensurate with experience, location, and skill set. In addition to base pay, you will receive a comprehensive benefits package that includes:

• Health, vision, and dental insurance with multiple plan options.
• Paid time off (PTO) and paid holidays to support work‑life balance.
• 401(k) retirement savings plan with employer matching contributions.
• Tuition assistance for continued education and professional development.
• Fully equipped remote workstation (computer, dual monitors, headset, and virtual phone system).
• Comprehensive onboarding and virtual training, followed by job shadowing with a dedicated mentor.
• Opportunities for internal mobility and career advancement within arenaflex’s growing organization.
• Employee assistance programs, wellness resources, and regular virtual social events to foster community.

Career Growth & Development at arenaflex

arenaflex believes that our people are our greatest asset. As a CPC Processor I, you will have access to a structured learning path that includes:

• Certification programs (ROI, HIPAA, and advanced data‑privacy courses).
• Cross‑training opportunities with other departments such as Data Analytics, Compliance, and Product Support.
• Mentorship from seasoned professionals who can guide you toward senior roles like CPC Processor II, Team Lead, or Operations Manager.
• Regular performance reviews that focus on skill development, goal setting, and recognition of achievements.
• Eligibility for internal job postings, allowing you to explore new challenges within arenaflex’s expanding portfolio.

Work Environment & Culture

Even though you will be working remotely, arenaflex cultivates a vibrant, inclusive, and supportive culture. Our core values—Integrity, Innovation, Collaboration, and Impact—shape every interaction. We encourage open communication, celebrate diversity, and provide resources that empower every employee to thrive.

Key cultural highlights include:

• Virtual Team Huddles: Daily stand‑ups and weekly check‑ins to keep everyone aligned and connected.
• Recognition Programs: Peer‑to‑peer shout‑outs, quarterly awards, and performance bonuses.
• Wellness Initiatives: Access to mental‑health counseling, fitness challenges, and ergonomic assessments for home offices.
• Community Involvement: Opportunities to volunteer with health‑focused nonprofits and participate in corporate social responsibility projects.

Application Process

If you are ready to join a forward‑thinking organization that values your expertise and offers a clear path for advancement, we invite you to apply today. Please submit your resume and a brief cover letter outlining your relevant experience and why you are passionate about supporting patients and healthcare providers.

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. This position does not qualify for employment sponsorship.

Take the next step in your career and become a vital part of arenaflex’s mission to revolutionize health data. Apply Job!