[Remote] Senior Professional, OpenText Dialogue Developer

Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company dedicated to improving the health of the communities it serves. They are seeking a Senior OpenText Dialogue Developer to compose and execute regulated communications for Medicare and Medicaid audiences, ensuring operational excellence and regulatory compliance.

Responsibilities

• Compose and configure operational and regulatory communications using approved templates and content within designated platforms
• Execute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timeliness
• Develop and deploy personalized, dynamic communications using OpenText Communications (Thin Client)
• Collaborate with strategy teams and business partners to interpret requirements and translate them into template development
• Troubleshoot implementation challenges and provide guidance on composition and development processes
• Perform unit testing to ensure requirements are met and data is accurately rendered in communications
• Conduct defect analysis, identify root causes, and implement appropriate resolutions
• Maintain documentation, version control, and audit trails for all communication builds and updates
• Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy
• Serve as a subject matter expert in OpenText Communications and promote scalable best practices

Skills

• 7+ years of hands-on experience with dynamic document creation using OpenText Communications or similar Customer Communication Management tools
• Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow
• Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)
• Understanding of driver file mapping and variable mapping for logic and document creation
• Proven ability to manage multiple priorities, track progress, and meet deadlines
• Experience with defect analysis, root cause identification, and resolution
• Ability to work both independently and collaboratively across cross-functional teams
• Bachelor's degree in communications, Marketing, Information Systems, or a related field
• Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat
• Experience with SmartCommunications
• Background in heavily regulated industries (e.g., healthcare or financial services)
• Knowledge of CMS Medicare, and Medicaid requirements
• Experience with marketing operations, fulfillment processes, and Agile methodologies

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities
• Humana provides medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Company Overview