[Remote] Operations Application System Administrator

Note: The job is a remote job and is open to candidates in USA. TeamHealth is the leading physician practice in the U.S. providing exceptional patient care. The Operations Application System Administrator is primarily responsible for managing applications that support Provider Services Operations, focusing on configuration, implementation, troubleshooting, and data analysis to enhance provider credentialing and onboarding processes.

Responsibilities

• Serve as an administrator/analyst for healthcare proprietary and vendor products as it relates to the configuration, testing, implementing, support, troubleshooting, and requirements gathering
• Serve as a liaison between the end user and other departments to ensure that configurations are tested against the requirements and issues are resolved in a timely manner
• Manage the workflow for testing and implementation of software enhancements and new releases
• Evaluate current processes and systems utilization in order to propose new processes and solutions that are more efficient
• Responsible for the creation and/or editing of electronic forms/workflows/tables/reports etc. in the software
• Generate reports and perform analysis on regular cadences
• Continuously improve visibility to data by enhancement of visual dashboards and export capabilities within system(s)
• Coordinate with internal IT departments or external vendors to resolve system integration issues or enhancements
• Maintain an issue log for external vendors and provide routine communication to the end users
• Maintain user security for assigned applications and ensure that roles and role assignments are properly configured
• Responsible for intake and prioritization of the backlog for software while maintain ongoing communication to ensure issues are reported on, tracked and resolved timely
• Collaborate with operational area subject matter experts and sub-committee teams to elicit and document detailed requirements
• Use administrative tools in proprietary or vendor application to configure security, workflows, events or tasks related to workflow
• Perform data analysis, integrity checks, and data corrections in proprietary systems to ensure quality exists on key data elements
• Perform routine data analysis and quality review. Review these reports for trends or inaccuracies
• Produce accurate reports executive leaders as requested
• Serve as a backup to team for troubleshooting login issues, missing data, etc
• Performs other duties as assigned

Skills

• Associate's degree required, Bachelor's degree preferred (Business, IT or Analytics) or 3-5 years related professional experience in lieu of education
• Advanced level Excel and proficiency in Word and PowerPoint
• Proficient understanding of query language and relational database management (SQL Server, Tableau, Oracle, Snowflake, Power BI)
• Innovative thinking beyond the boundaries of existing practices
• Strong analytical skills and project management skills, including understanding of how to interpret customer/end user's needs and translate them into functional requirements
• Good understanding of technical systems and how they integrate
• Basic understanding of business units (HR, Finance, Accounting, Legal, Compliance, IT etc.) and how they integrate
• Excellent communication skills with the ability to work across departments

Benefits

• Medical/Dental/vision
• 401k
• PTO and Holidays

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