[Remote] Senior Enterprise Account Manager
Note: The job is a remote job and is open to candidates in USA. Maleda Tech is a fast-growing online travel platform seeking a Senior Enterprise Account Manager to oversee hotel supply performance. The role involves managing key API connections with hotel supply partners, ensuring high performance, and driving business growth through commercial account plans.
Responsibilities
- Own the health and performance of API connections with key hotel supply and connectivity partners, ensuring high uptime, low error rates, and reliable inventory flow
- Monitor diagnostics such as active and inactive hotel counts, error rates, and booking conversion issues, and lead the investigation when something looks off
- Perform advanced, second-level troubleshooting to identify root causes, then facilitate solutions between partners and internal engineering teams. You will not be writing the fixes yourself, but you will diagnose, articulate the technical concepts clearly, and drive the right teams toward resolution
- Build and execute commercial account plans that grow the business through each partner, optimizing hotel selection, rates, and content quality
- Develop technical roadmaps for connectivity enhancements and keep stakeholders aligned across both organizations through long, multi-party projects
- Think entrepreneurially about the next leg of growth at scale, and deliver measurable commercial outcomes rather than just operational activity
Skills
- Hands-on hotel connectivity experience, gained at an OTA, a channel manager or connectivity provider, or a hotel chain with a connectivity background
- Deep, practical API experience with hotel or travel industry specifications, sufficient to carry a substantive technical conversation and perform second-level troubleshooting
- A genuine blend of technical fluency and commercial acumen, comfortable speaking to partners about both the integration and the business opportunity
- Strong project management skills, with a track record of aligning many stakeholders across large, year-long initiatives
- Roadmap thinking with a clear focus on measurable impact
- An entrepreneurial mindset suited to working within broad guardrails at a dynamic, fast-moving company
- Background at another OTA, channel manager, or partner-heavy travel and hospitality connectivity business
- Experience in adjacent marketplace or platform environments that rely on partner APIs, where strong foundational connectivity and commercial skills transfer well
- A product management background paired with commercial orientation and API familiarity, especially someone who has driven product adoption and impact rather than process alone
- Experience gained in entrepreneurial, fast-growing, or innovation-minded company cultures
Company Overview