[Remote] Manager - Software Application Specialists

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. The Software Application Specialist Manager will lead a team in deploying Motorola’s public safety software solutions, ensuring seamless integration and optimal performance within complex ecosystems.

Responsibilities

• Lead the efforts to conduct operational assessments, business process reviews, and other discovery events to gain a comprehensive understanding of the customer’s current business processes within Public Safety agencies. This includes interviewing subject matter experts and creating detailed documentation of findings
• Evaluate existing business processes to identify opportunities for improvement. Provide tailored recommendations regarding the configuration and application of Motorola’s mission-critical software solutions to address identified needs and optimize operational efficiency
• Facilitate business process reengineering initiatives by analyzing workflows and recommending innovative changes. Lead workshops and discussions to collaboratively develop new processes that align with organizational objectives
• Design, develop, and deliver training curriculum, learning aids, and other instructional materials to ensure end-user engagement and buy-in for new software implementations. Guide customers through training sessions to enhance user competency and confidence
• Define, coordinate, and lead User Acceptance Testing processes, ensuring that customer requirements are met and documenting results against the project’s Functional Requirements Matrix. Measure outcomes to gauge project success and areas for improvement
• Act as a liaison between technical resources, engineers, and project managers to communicate customer needs effectively. Collaborate with internal teams to adapt Motorola’s highly configurable Commercial Off the Shelf (COTS) software to meet specific client use cases
• Partner with Project Managers and Program Directors throughout the project lifecycle, from inception to conclusion, to ensure timely delivery of software solutions while adhering to scope and budget constraints
• Present analysis results and project updates to stakeholders, developing clear and informative presentations that support effective decision-making and facilitate project buy-in from customer leadership
• The Application Specialist Team Manager will be a working team member who can assist with lead tasks or application specialist tasks as needed. The primary role for the manager is to support and assist the team by being an advocate, mentor, champion, planner and innovator. The Manager will lead by example and project a 'Can Do' - 'People First' attitude
• The Manager will be responsible for overseeing scheduling, time card approval, expense report approval, yearly goals, performance managing and training. Additionally, the manager will work with other teams including Product Management, Sales/Pre-sales, and Support to assist with Application Specialist Team involvement and advocate for customer satisfaction

Skills

• High School diploma, Associates, Bachelor's degree in Engineering, Information Technology, Project Management, or 3 years of experience in a Public Safety Information technology environment
• 3 years of experience as a People Manager required
• Must be able to obtain a background clearance as required by our government customers

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!

Company Overview