[Remote] Business Operations Transformation & AI Principal - Remote
Note: The job is a remote job and is open to candidates in USA. Experian is a global data and technology company, powering opportunities for people and businesses around the world. The role involves transforming the Operations team by implementing automation and AI strategies to improve efficiency and reduce manual processes.
Responsibilities
- Define and lead the automation and AI strategy for Operations
- Establish a roadmap that reduces implementation times and improves efficiency
- Serve as the senior leader for automation and AI within Operations, representing needs with enterprise technology and vendor partners
- Build and manage automation and AI capabilities (RPA, chatbots, agentic AI) where relevant
- Promote a prioritized pipeline of automation/AI use cases with measurable impact
- Operationalize standards, best practices, and governance for automation and AI solutions
- Partner with Operations leadership to identify pain points
- Influence enterprise and tool governance decisions to ensure Operations needs are met
- Oversee training, communication, and change management for AI/automation adoption
- Champion user enablement and citizen development
- Build awareness of automation successes and foster a culture of innovation
- Manage process orchestration inventory & maps and measure process effectiveness to standardize approach and inform automation pipeline
- Define and track goals, including implementation time reduction, manual toil eliminated, user adoption, and financial impact
- Report progress and Return on investment to Operations and Auto leadership
Skills
- Proven ability to translate complex, cross-functional programs into scalable, measurable outcomes
- 3+ years of experience in automation and AI technologies such as Robotic Process Automation (RPA), intelligent document processing, conversational AI, agentic AI, and generative AI applications
- 3+ years of experience streamlining and automating sales processes (opportunity management, client vetting, pricing, contracts, compliance, client onboarding) using CRM and other integrated tools
- People leadership, with the ability to inspire, mentor, and align teams around innovation and execution
- Experience improving operational efficiency, reducing manual toil, and enhancing the employee and patient experience through automation
- Corporate execution focus — expertise in navigating matrixed organizations, building consensus, and driving measurable outcomes in a large enterprise environment
- A talent for simplifying technical concepts and fostering understanding across both business and technical team members
- Bachelor's degree in Computer Science, Engineering, Operations Management, or a related field required
- Post-Graduate education or formal training / certification in Artificial Intelligence, Machine Learning, or Data Science
- Experience applying AI principles in real-world enterprise environments, with measurable outcomes tied to operational efficiency and cost reduction
- Led enterprise-wide automation programs that reduced operational costs and improved process efficiency
- Delivered AI-driven solutions (e.g., predictive analytics, intelligent chatbots) that enhanced customer and employee experience
- Managed cross-functional teams to implement automation pipelines
- Established governance frameworks for AI/automation adoption ensuring compliance and scalability
- Negotiated with technology vendors and partners to integrate advanced AI capabilities into core operations
- Championed change management programs to drive cultural adoption of automation and AI
- Designed and implemented KPIs to measure automation impact on productivity and Return on investment
- Experience using RPA and AI tools to streamline workflows and eliminate manual tasks
- Experience building automation centers of excellence and encouraging citizen development
Benefits
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Company Overview
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