[Remote] People Systems Platform Engineer (Salesforce)

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. They are seeking a People Systems Platform Engineer to own, scale, and optimize their internal Salesforce platform, ensuring it is secure and effectively integrated with other systems.

Responsibilities

• Design, build, and maintain scalable configurations and customisations within the Salesforce platform — serving as the technical anchor for our People Salesforce environment and balancing critical KLTO (Keep Lights On) operations with high-impact strategic projects
• Build robust, maintainable declarative solutions — including Advanced Flows and Approval Processes — and collaborate with developers on programmatic solutions (Apex, LWC) when the complexity of the requirement demands it
• Own and optimize data pipelines and API integrations between Salesforce and core People systems (e.g. Workday), ensuring reliable, secure, and auditable data flows across our People tech stack
• Maintain strict data privacy standards by managing profiles, permission sets, sharing rules, and field-level security for sensitive HR data — upholding a rigorous posture on platform governance, change management, and SOX-relevant controls
• Own the deployment pipeline to ensure smooth, well-tested releases of new HR features with minimal disruption to the People teams that depend on them
• Monitor app health and performance across critical People workflows, triage incidents with urgency and rigour, and implement observability best practices — including logs and metrics — so issues are detected and resolved before they impact employees
• Build complex reports, dashboards, and CRM Analytics to help the People team track key metrics like case resolution times, employee sentiment, and service delivery performance — translating data into actionable leadership insights
• Work alongside the broader People Solutions team to translate business requirements into a prioritised Salesforce product roadmap, driving initiatives from discovery through deployment and ensuring our platform evolves ahead of Stripe's growth
• Partner with Global People Operations, People partners, wider People team, Corporate Technology, and other stakeholders to translate complex business needs into scalable technical requirements — setting clear expectations, managing project timelines, and escalating risks proactively so that pressure never becomes blockage

Skills

• 5+ years of hands-on experience as a Salesforce Engineer, Platform Specialist, or Advanced Administrator, ideally supporting internal employee-facing systems or HR tech
• Deep knowledge of HR Service, Service Cloud (Case Management, Knowledge Base, Omni-Channel) and Experience Cloud (Employee Portals) with proven ability to design and deliver solutions end-to-end
• Proficient with Salesforce Flow, data migration tools (Data Loader), and a solid understanding of relational databases
• Proven experience handling highly confidential data with strict governance and security controls
• Salesforce Certified Administrator and Salesforce Certified Platform App Builder are highly preferred
• Strong interpersonal skills with the ability to set clear expectations with senior stakeholders and the confidence to escalate issues when necessary
• Ability to lead cross-functional projects, navigating ambiguity and high-pressure timelines with a sense of urgency
• Bachelor's degree or equivalent practical experience
• Experience with Salesforce Apex, Lightning Web Components (LWC)
• Familiarity with HRIS platforms (e.g., Workday, Greenhouse, ADP) and integration tools (e.g., MuleSoft, Workato, Zapier)
• Experience working in an Agile/Scrum environment using tools like Jira
• Familiarity with HR service delivery models, case management workflows, and the broader People/HR technology landscape
• You are a 'low-ego, high-talent' individual who loves adding organization to chaos- bringing clarity to ambiguous problems and building durable solutions that scale

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Company Overview

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