[Remote] Principal Product Manager, Applied AI & Agentic Services Solutions

Note: The job is a remote job and is open to candidates in USA. Proofpoint is a global leader in human- and agent-centric cybersecurity, committed to safeguarding the digital world. They are seeking a Principal Product Manager to lead the development of AI-enabled capabilities that enhance service delivery efficiency and improve customer outcomes. This role will involve identifying high-value opportunities for AI integration, working across teams to implement solutions, and establishing frameworks for evaluating AI projects.

Responsibilities

• Identify and prioritize high-value opportunities across the Services organization where AI-enabled workflows, automation, and decision support can improve operational efficiency, consistency, quality, scalability, analyst effectiveness, or customer outcomes
• Partner with Professional Services, Managed Services, Advisory, Support, threat analysts, domain experts, and Services leadership to understand operational pain points and uncover the highest-leverage use cases
• Define clear problem statements, target users, hypotheses, business cases, success metrics, and prioritization criteria for internal and customer-facing AI-enabled solutions
• Translate opportunities into clear requirements, workflow designs, and operating concepts that support rapid prototyping, cross-functional alignment, and scalable execution
• Lead the design and validation of AI-powered workflows, including retrieval-based systems, copilots, workflow orchestration, bounded agent behaviors, approved tool use, human-in-the-loop review, and operational guardrails
• Work closely with engineering and technical partners to rapidly prototype, test, and refine solutions in production-adjacent environments
• Coordinate prototype demonstrations and stakeholder reviews to gather feedback, align on direction, and accelerate decision-making
• Use structured project management practices and tools such as Jira to track initiatives, surface dependencies, and help inform prioritization and resourcing decisions for AI systems development
• Establish evaluation frameworks that measure solution quality, trustworthiness, adoption, business impact, latency, cost, and operational risk
• Evaluate prototypes using operational, financial, and user adoption metrics, and make clear recommendations on whether to scale, iterate, operationalize, transition, or retire a solution
• Identify reusable capabilities that should evolve into internal platforms, delivery accelerators, packaged services, or customer-facing offers
• Partner with Product, Engineering, and Go-To-Market teams to transition validated opportunities toward longer-term ownership, broader rollout, or monetization where appropriate
• Ensure solutions are designed with appropriate attention to governance, security, trust, quality, and customer impact
• Communicate strategy, tradeoffs, progress, and recommendations clearly to Services leadership and cross-functional stakeholders
• Help establish a repeatable model for how Services discovers, incubates, evaluates, and scales AI-enabled solutions over time

Skills

• 8+ years of product management experience in enterprise software, SaaS, cybersecurity, workflow systems, automation, or similarly technical domains
• Proven ability to integrated threat intelligence and vulnerability data into products, services, and customer facing portals and dashboards. Proof required
• Demonstrated ability to build and deliver security focused agentic AI projects using Karpathic loop self-improvement, AI agent creation, and Level 3 agentic processing. Proof required
• Proven delivery of retrieval-based systems, copilots, agents, tool use, and evaluation, with human oversight. Examples required
• Experience working closely with engineering teams on security products including Emerging Threats Intelligence, ETPro Ruleset, and Proofpoint Targeted Attack Protection, internal platforms, workflow systems, and automation solutions
• Experience defining success metrics tied to measurable business and operational outcomes such as cycle time, analyst productivity, quality, consistency, adoption, margin, or customer impact
• Demonstrated ability to drive cross-functional execution through requirements definition, stakeholder alignment, prototype reviews, and disciplined delivery processes
• Strong written and verbal communication skills, with the ability to influence senior technical and non-technical stakeholders
• Strong ownership mindset and comfort operating in a fast-moving environment with incomplete information and evolving priorities
• Experience in Professional Services, Managed Services, Support, Customer Success, threat operations, or other service-adjacent product or operational roles
• Experience building or scaling AI-assisted workflow products, analyst tools, internal platforms, or automation systems with measurable adoption and impact
• Experience translating internal workflow innovations into scalable external offerings, reusable service accelerators, or productized capabilities
• Familiarity with enterprise cybersecurity workflows, analyst operations, and customer environments
• Experience with AI governance, evaluation frameworks, rollout criteria, and quality controls in production settings

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
• Variable compensation and/or equity
• Flexible time off
• A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
• Plus a three-week Work from Anywhere option

Company Overview

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