Experienced Customer Service Representative – Hybrid Sales & Premier Service Consultant (Inbound Voice, Wireless & Internet Solutions)

Join arenaflex: Where Customer Connections Become Careers

Are you a natural problem solver who thrives in fast-paced environments, loves connecting with people, and gets genuine satisfaction from helping someone find exactly what they need? arenaflex is searching for a motivated, customer-obsessed professional to join our growing team as a Customer Service Representative – Hybrid Sales Consultant at our flagship Miami, FL service center. This is more than a job — it is a launchpad into a meaningful career with one of the most recognized names in telecommunications, where every conversation you have makes a real difference in someone's day.

In today's connected world, reliable communication services are no longer luxuries — they are lifelines. From families streaming their favorite shows to remote workers joining critical meetings to small businesses operating across multiple locations, the products and services arenaflex delivers touch millions of lives every single day. As a Premier Service Consultant, you will be on the front lines of those connections, helping customers navigate the rapidly evolving landscape of voice, internet, wireless, and next-generation technology solutions.

Position Overview

This is a hybrid role based out of our 600 NW 79th Avenue, Miami, FL 33126 service center. You will work on-site in our collaborative center environment three to four days each week and have the flexibility to work remotely from home one to two days per week. Candidates must be able to reliably commute to and report to the Miami location as required.

How You Will Make an Impact

As a Premier Service Consultant specializing in customer acquisition and service excellence, you will be the first point of contact for both prospective and existing customers. Your mission is to optimize every service experience, drive meaningful satisfaction, and build lasting loyalty through genuine connection and smart solutions.

• Handle new service requests, helping customers get set up with the latest voice, internet, and wireless plans, devices, and accessories
• Address existing customer needs spanning billing inquiries, payment processing, plan changes, service upgrades, and technical troubleshooting
• Deliver effective and timely resolutions while providing personalized recommendations tailored to each customer's unique lifestyle and needs
• Apply a consultative selling approach to consistently meet and exceed monthly sales goals
• Create an outstanding, memorable customer experience that transforms one-time buyers into long-term loyal advocates

Your Day-to-Day Responsibilities

Every day as a Premier Service Consultant at arenaflex brings variety, energy, and the opportunity to sharpen new skills. Here is a closer look at what your typical day will involve:

• Identify and act on upsell opportunities — Proactively recommend the right-fit technology, services, and promotional offers for each customer's situation.
• Operate in a fast-paced inbound contact center — Manage a high volume of customer interactions across phone calls, live chats, emails, and other digital channels.
• Master multiple tools and systems — Navigate proprietary software to resolve service, billing, and payment inquiries while maintaining accurate customer records.
• Simplify the complex — Become an expert at breaking down customer bills, explaining rate plans, and clearly articulating the features and benefits of arenaflex products and services.
• Perform basic troubleshooting — Diagnose and resolve common issues, escalating to Tier 3 technical support when situations span multiple networks such as internet, voice, and data services.
• Maintain schedule adherence — Work a set 40-hour weekly schedule, including breaks, lunches, and scheduled open availability to ensure customers can always reach a knowledgeable representative.
• Embrace cross-training — Develop a versatile skill set across collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on business needs.

What You Can Look Forward To

When you join arenaflex, you are not just starting a new position — you are stepping into a culture that invests in your growth from day one.

• Paid training program — Comprehensive onboarding and additional learning resources designed to set you up for success as a Premier Service Consultant.
• Competitive compensation with uncapped earning potential — Base hourly pay of $18.31/hour plus the opportunity to earn up to $36,000 in commissions annually when sales goals are achieved.
• Career mobility — Individual starting compensation within the range may vary based on geography, experience, expertise, and education, with transparent paths for advancement.

Comprehensive Benefits Package

arenaflex believes in taking care of the people who take care of our customers. Our benefits program is designed to support your health, your family, and your future:

• Medical, Dental, and Vision coverage
• 401(k) retirement savings plan
• Tuition reimbursement program for continued education
• Generous Paid Time Off and company-designated holidays (a minimum of 23 vacation days per year plus 9 company holidays, based on date of hire)
• Paid Parental Leave
• Additional sick leave provisions beyond state and local requirements
• Adoption Reimbursement benefits
• Short-term and long-term Disability coverage
• Life and Accidental Death Insurance
• Supplemental programs including critical illness, accident, hospital indemnity, and group legal
• Employee Assistance Programs (EAP) for confidential personal support
• Extensive employee wellness programs
• Exclusive employee discounts up to 50% off eligible arenaflex mobility plans, accessories, internet, fiber (where available), and phone services

What We Are Looking For

The ideal candidate brings a blend of customer service experience, sales drive, and adaptability. Specifically, we are seeking candidates who possess:

• Previous call center or customer service experience — a track record of helping people and delivering positive outcomes
• Schedule flexibility — the ability to work any shift during hours of operation, which may include days, evenings, weekends, or holidays based on business needs
• Willingness to occasionally work overtime when required
• A genuine passion for technology and connecting customers with the right solutions
• Strong communication skills, both verbal and written
• Comfort with technology, multitasking, and learning new systems quickly
• A positive attitude, resilience, and the ability to thrive in a metrics-driven environment

Work From Home Requirements

On days when you work remotely, you will need to meet the following requirements:

• Verified internet service — secure, reliable, and dedicated high-speed internet is required to support business operations
• An established dedicated work area — including a desk, chair, electrical outlet, and direct LAN connection. arenaflex provides all necessary equipment, including a keyboard, monitor, computer, and mobile device
• Workspace compliance — your home office must align with arenaflex standards for security, physical setup, noise levels, and the Clean Desk policy
• Participation in workspace audits — including remote desktop observation, call and screen recordings, live webcam monitoring, workspace setup photos, and video chats
• Accountability and availability — adherence to established work schedules, compliance with security standards, completion of required trainings, and engagement with performance management routines and remote monitoring policies

Why arenaflex? Career Possibilities Are Limitless

At arenaflex, we believe careers should never have ceilings. From your very first day, you will have access to training on the latest technologies, devices, and our full lineup of products, services, and promotions. Many of our most successful leaders started exactly where you are — in a customer-facing role — and grew into roles across sales management, training, operations, marketing, and beyond.

We are proud to be an equal opportunity employer. arenaflex provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We also provide reasonable accommodations for qualified individuals with disabilities.

Take the Lead as the Voice of arenaflex

If you have been exploring roles such as Wireless Sales Representative, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this opportunity is built for you. Bring your ambition, your empathy, and your drive — and let us show you what a career at arenaflex can become.

Ready to connect our customers with the technology that powers their world? Apply today and start your journey with arenaflex.