Healthcare Customer Service Representative - Topeka, KS - Remote

Employer Industry: Healthcare Services Why Consider This Job Opportunity... • Salary up to $41,600.00 per year • Opportunity for career advancement and growth within the organization • Generous, flexible vacation policy • 401(k) employer match and comprehensive health benefits • Educational assistance available • Supportive and collaborative work environment What To Expect (Job Responsibilities) • Provide prompt, efficient, and friendly customer service by answering incoming phone calls and resolving concerns • Assist customers with portal navigation, registration, password resets, and other technical issues • Document calls in detail and provide accurate information utilizing available resources • Interact with team members, management, and customers professionally while meeting production targets • Adhere to client's SLAs and maintain confidentiality in compliance with HIPAA What Is Required (Qualifications) • High school diploma or G.E.D. • Two or more years of inbound telephone customer service experience • Proficient in personal computers and applications such as Outlook, Microsoft Word, Excel, CRM, and OneNote • Excellent time management, verbal, and written communication skills • Experience in the healthcare industry with Medicaid knowledge strongly desired How To Stand Out (Preferred Qualifications) • Experience in the healthcare industry in provider, member, insurance, or claims • Strong organizational, analytical, and critical thinking skills #HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!