Remote Parts & Inventory Customer Support Agent

Employer Industry: Automotive Customer Support Why consider this job opportunity... - Competitive pay and comprehensive benefits package - Opportunity for career advancement and growth within the organization - Work remotely from the comfort of your home - Health and wellness benefits, including medical, dental, and vision coverage - Paid time off and programs to support your well-being - A supportive and inclusive work environment that values diversity What to Expect (Job Responsibilities): - Interact with customers via phone, email, and chat to assist with orders and inquiries - Log calls and maintain accurate customer account records - Serve as the primary contact for dealership service departments - Manage cases and track interactions for specific repairs to enhance customer satisfaction - Escalate inquiries to relevant departments as needed What is Required (Qualifications): - Bachelor’s degree and two or more years of customer service experience or technical product knowledge - Alternatively, a master’s degree in lieu of experience - Or, four or more years of customer service experience and/or technical product knowledge with a high school diploma or equivalent - Ability to work shifts within operational hours: Monday - Friday, 8 a.m. - 6 p.m. Eastern time - Must be a Michigan resident with high-speed internet access and a distraction-free work environment How to Stand Out (Preferred Qualifications): - Experience in the automotive industry or technical support roles - Familiarity with customer relationship management (CRM) software - Strong problem-solving skills and the ability to work independently - Excellent verbal and written communication skills #AutomotiveSupport #RemoteWork #CareerGrowth #CustomerService #DiversityInclusion At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!