Licensed Insurance Representative - Customer Service

Description As a Licensed Insurance Representative at Teleperformance, you will play a crucial role in responding to customer inquiries and concerns. This position involves connecting with customers via phone, assisting them with filing claims and vehicle repairs, and communicating with various stakeholders to ensure a smooth claims process. You will work in a collaborative and engaging... environment, where no two days are the same, allowing you to discover your potential and advance your career. Company Culture and Environment Teleperformance fosters a positive and inclusive culture, valuing employees’ contributions and well-being. The company emphasizes a high-tech and high-touch approach, enabling employees to bring their best selves to work. Teamwork and collaboration are prioritized, creating an environment where employees feel inspired and supported. Career Growth and Development Opportunities At Teleperformance, employees are encouraged to grow and challenge themselves. With a history of promoting from within, you’ll have the opportunity to advance your career, just like our Chief Client Officer who started as an agent. The company is committed to creating pathways for professional development and career advancement. Detailed Benefits and Perks • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k, and more) • Paid Time Off • Employee wellness and engagement programs • Flexible work-from-home arrangements Compensation and Benefits • Competitive salary based on experience • Comprehensive health benefits including medical, dental, and vision • Retirement savings plan options • Paid time off and employee wellness programs Why you should apply for this position today Joining Teleperformance offers a unique opportunity to make a difference in people’s lives while working in a supportive environment. You will gain valuable experience in customer service and have the potential for career advancement within a global company. Skills • Active Adjuster Insurance License • Customer service experience preferred • Strong oral and written communication skills • Logical problem-solving abilities • Ability to type at least 25 wpm • Proficient in using desktop computer systems • Organizational and prioritization skills Responsibilities • Connect with customers via phone to file/document claims for accidents • Assist customers with vehicle repairs and rental car arrangements • Communicate with medical providers and insurance entities regarding claims • De-escalate and resolve customer issues as necessary • Track all relevant call information for auditing purposes Qualifications • Must possess an active Adjuster Insurance License • Ability to work remotely in a virtual team environment • Minimum 6 months of customer service experience preferred • Must be over 18 years of age • High School Graduate or GED • Ability to navigate Windows operating systems Education Requirements • High School Graduate or GED Education Requirements Credential Category • High School Diploma or equivalent Experience Requirements • 6 months of customer service experience preferred Why work in Salt Lake City, UT Salt Lake City offers a unique blend of urban living and access to outdoor adventures. Known for its stunning natural landscapes, including nearby mountains and parks, it provides a high quality of life. The city boasts a vibrant culture, with diverse dining options, recreational activities, and a growing job market, making it an attractive place to live and work Apply Job!