Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions Job Description: Join Sagility: Elevate Your Career in Healthcare Customer Service! Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients. Join Us and S.O.A.R • S - Spark Curiosity • O - One Team, One Direction • A - Action for Results • R - Right by Right Purpose We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart. Benefits: • Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual • Performance incentives • Paid training in a state-of-the-art video training environment • Comprehensive health plan available after 90 days • Employee wellness and engagement programs • Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives Responsibilities: • Promptly and effectively manage all incoming calls • Conduct research to provide effective solutions for customer issues • Document all calls accurately • Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation • Strive to achieve daily team quality and customer satisfaction goals What We Are Looking For: • Unwavering commitment to perfect effort • Punctuality and dedication • Ability to thrive in a fast-paced environment • Proficiency in navigating various computer applications • Drive to exceed caller expectations • Desire to build and enhance current skills • Positive attitude and teamwork orientation • Previous healthcare experience is a plus • Previous call center experience is required Requirements: • 18 years of age or older • High School Diploma or equivalent • Minimum of 1 year in a single job, preferably in a call center customer service environment • Reliable attendance with no missed time in the first 90 days • Ability to type 25 wpm • Strong oral and written communication skills • Comfort with desktop computer systems • Hardwired internet connection with speeds greater than 5MB upload and 10MB download • Secure, private work area at home • Flexible schedule availability (Monday-Saturday) Sagility is an Equal Opportunity Employer/Vet/Disability. Location: Work@Home USAUnited States of America Apply Job!