Remote Call Center Agent

About the position The Remote Call Center Agent position at ACD Connect is a part-time role that involves handling incoming customer calls, addressing inquiries, managing complaints, and assisting with online donations. This role is primarily work-from-home and has the potential to transition into a full-time position for suitable candidates. Responsibilities • Answer incoming calls and respond to customer emails , • Maintain a friendly and professional tone on all calls and interactions with customers , • Manage and resolve customer complaints , • Input customer donations into the computer system , • Identify and escalate issues to supervisors , • Provide client service information to customers , • Research required information using available resources , • Research, identify, and resolve customer complaints/issues using applicable software , • Route calls to appropriate resources , • Document all call information according to standard operating procedures , • Recognize, document, and alert the management team of trends in customer calls , • Follow up on customer calls where necessary Requirements • Bilingual strongly preferred , • Excellent interpersonal skills and the ability to organize simultaneous tasks , • Must be able to type a minimum of 30 WPM , • Proven ability to work as a member of a team , • Windows PC required (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible) , • Windows 10 or newer , • 16GB of RAM on your PC , • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection , • Private work at home environment free from interruption and distraction , • USB Headset Nice-to-haves Benefits • Personal Accident Insurance , • Retirement plan with employer matching after 6 months of continued employment , • Cell phone and Internet stipends paid monthly Apply Job!