Customer Support- Equity Market
Position: Customer Care Representative Working days: 5 working days in a week Location: Kaushambi, Ghaziabad Department: Customer Support Job Summary: The ideal candidate will have excellent communication skills, a strong understanding of stock market operations, and a passion for providing top-notch customer service. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience for our clients. Key Responsibilities: - Customer Support: Handle customer inquiries via phone, email, and chat in a timely and professional manner. - Issue Resolution: Address and resolve customer complaints, technical issues, and account-related queries efficiently. - Account Management: Assist customers with account setup, maintenance, and troubleshooting. - Transaction Assistance: Provide support for stock trading activities, including placing orders, understanding transaction statuses, and explaining charges and fees. - Education: Educate customers on stock market basics, trading platforms, and company policies. - Documentation: Maintain accurate records of customer interactions and transactions. - Compliance: Ensure all activities comply with regulatory requirements and company policies. - Feedback: Collect customer feedback and report to management for service improvement. - Cross-Functional Collaboration: Work closely with other departments, such as IT and compliance, to resolve complex issues. Qualifications: - Education: Bachelors degree in finance, commerce, business administration, or a related field. - Experience: 1-3 years of experience in customer service, preferably in the financial services or stock broking industry. Skills: - Strong knowledge of stock market operations and trading platforms. - Excellent verbal and written communication skills in English and Hindi. - Proficiency in regional languages is a plus. - Strong problem-solving skills and attention to detail. - Ability to handle high-pressure situations and manage multiple tasks simultaneously. - Proficient in MS Office and customer service software. Personal Attributes: - Customer-Oriented: A passion for providing exceptional customer service and a customer-first attitude. - Team Player: Ability to work well in a team and collaborate with various departments. - Adaptable: Willingness to learn and adapt to new technologies and processes. - Ethical: High level of integrity and commitment to ethical standards. Benefits: - Competitive Salary: Attractive salary and performance-based incentives. - Health and Wellness: Comprehensive health and wellness benefits. - Professional Development: Opportunities for continuous learning and career advancement. - Work Environment: A positive and inclusive work environment. Additional Information: - Work Hours: Full-time position with standard office hours. Some flexibility may be required based on customer needs. - Location: This position is based in Kaushambi, Ghaziabad. Candidates must be willing to work on-site. Apply Job!