Customer Service Representative I - NCC - 999768 Work from home within the Tri-County area, upon completion of onsite trainings

Employer Industry: Higher Education Why consider this job opportunity: - Salary up to $18.25 per hour - Comprehensive benefits package including tuition waiver, retirement plan, and excellent medical and dental plans - Opportunity for career advancement and growth within the organization - Supportive and collaborative work environment - Chance to make a positive impact on student experiences and services What to Expect (Job Responsibilities): - Provide exceptional customer service across various communication channels including voice, email, web chats, and texts - Assist students with inquiries related to admissions, enrollment, registration, and financial aid processes - Schedule patient appointments and manage registration using Electronic Medical Records (EMR) - Ensure compliance with university policies and adherence to the Health Insurance Portability and Accountability Act (HIPAA) - Complete special projects and perform other duties as assigned What is Required (Qualifications): - High School Diploma or equivalent - Minimum of one (1) year of customer service experience - General knowledge of customer service principles and processes - Proficient skills in complex problem-solving, active listening, and effective communication - Ability to manage time effectively and work independently or within a team How to Stand Out (Preferred Qualifications): - Associate or Bachelor's degree - One year of customer service experience in higher education, student services, or healthcare - Knowledge of academic programs, policies, and federal and state regulations - Familiarity with Banner, Recruit, and/or Avaya systems - Bilingual proficiency in English and Spanish #HigherEducation #CustomerService #CareerOpportunity #ComprehensiveBenefits #StudentSupport We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply Job!