Merchant Services New Verticals Team Lead

About the position As a Merchant Services Team Lead at DoorDash, you will oversee a team dedicated to building and maintaining Merchant Catalogs. This role focuses on leading a motivated team to ensure customer success and operational efficiency, while also providing backend and customer-facing support to internal sales teams. You will report to the Merchant Services Updates or Launch Supervisor and will be expected to work in a hybrid model once offices reopen. Responsibilities • Lead a team of motivated individuals focused on customer success to deliver on operational KPIs. , • Support your team by being present and approachable, answering questions, hosting biweekly 1-on-1 and team meetings, and providing real-time feedback. , • Assess and establish goals for individuals and the broader team. , • Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business. , • Improve on existing processes and workflows. , • Develop impactful projects and report on performance. , • Work with other partners to ensure the success of the team. , • Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement. Requirements • Experience in operations, customer service, or other relevant fields. , • Proficient understanding of Salesforce and Google Sheets. , • Ability to motivate a team, set and achieve targets, and manage career growth and performance. , • Comfortable making tough decisions balancing quality and quantity. , • Ability to manage multiple project deadlines and shifting priorities. Nice-to-haves • Experience in team management or leadership roles. , • Strong problem-solving skills and operational mindset. Benefits • Premium healthcare coverage , • Wellness expense reimbursement , • Paid parental leave , • Comprehensive benefits and perks Apply Job!