Account Manager

Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.   As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the RoleWe are looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion.  You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to grow your customer base.  As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization.  Responsibilities

Strategic lead for customer engagement

Collaborate with Sales to identify and execute on expansion opportunities

Manage and forecast customer renewal and expansion goals

Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization

Conduct regular QBRs with the client’s executive team to strategically align with their organizational goals

Regularly update internal systems to document customer health and status and create visibility across the organization

Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars

Educate customers on new use cases, features and integrations that create added value

Requirements

Bachelor's degree in a related field of study

Strong project management skills, organizational skills and high attention to detail

Strong verbal, written and presentation skills

5+ years of experience in managing enterprise customer relationships 

As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Proven track record of meeting and exceeding individual retention and expansion goals 

Compensation: $75k-100k base with $30k-40k variable

Perks and BenefitsThis will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.  Group benefitsMedical, Dental, Vision Insurance (99% Medical base plan paid by the Company)FSA, DCFSA, and HSA accountsEmployee Assistance Programs (EAP)Telehealth optionsVoluntary Life & AD&D, STD, LTD, Critical Illness and AccidentHealthy Rewards – Discount ProgramsDiscounts on Pet Insurance401k (with employer match) and Options / Equity 13 company holidaysUnlimited Paid Time Off Sick leaveParental/Adoption Leave  In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.Promotional opportunities Rewards and recognition programs Robust onboarding and training programOne-time stipend for work-at-home employeesMonthly business expense stipendFlexible work environmentsEmployee Discount Program (Perks at Work)Employee Referral Program Lead Referral ProgramMacBook and awesome swag delivered to your doorEncouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)  About Quantum MetricAs the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.  Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.  Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.  If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.  Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected]. Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfApplicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/ #LI-REMOTE #BI-Remote Apply To This Job