All roles

Support Engineer

Remote · USA Full-time New today

Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Requirements

  • Fluency in English is required for client interactions and team discussions
  • Highly effective, positive and empathic teammate
  • 3+ years of software development and/or support experience
  • Familiarity with React, Next.js, Nest.js, Typescript, Mocha, Jest, Node, Postgres, and more
  • Strong written communication and documentation skills
  • Strong leadership and ownership mentality. Ability to work independently
  • What You’ll Do

  • Monitor and manage alerting systems, using DataDog and other tools
  • Dig into Thrive applications, which are written in Next.js, Nest.js, React, Typescript, Mocha, Jest, Node, Postgres, and more
  • Respond quickly to mitigate system incidents and data issues
  • Fully document incident timelines
  • Communicate regularly with stakeholders, as well as Product and Engineering
  • Track and report on metrics and trends
  • Identify and act on areas of improvement, in both product and process
  • Help with technical improvement initiatives
  • Additional Information

    Benefits & Perks:

    Home office;

    Flexible Hours

    Competitive compensation based on experience;

    Career plans to allow for extensive growth in the company;

    International Projects;

    Oowlish English Program (Technical and Conversational);

    Oowlish Fitness with Total Pass;

    Connecting You (Internet allowance);

    Anniversary bonus;

    Wedding gift;

    Pet adoption incentive;

    New baby Oowl bonus;

    Back to School bonus;

    Streaming Subscription;

    PTO Bonus;

    Games and Competitions;

    Enjoy your national Holidays.

    You can also apply here:

    Website: https://www.oowlish.com/work-with-us/

    LinkedIn: https://www.linkedin.com/company/oowlish/jobs/

    Instagram: https://www.instagram.com/oowlishtechnology/

    #LI-LM1

    #LI-CD1

    #LI-EA1

    #LI-TC1

    #LI-ET1

    #LI-TT1

    #LI-JH1

    #LI-DP1

    #LI-LS1

    #LI-AB1

    #LI-KN1

    #LI-SR1

    #LI-JS1

    #LI-FZ1

    apply to this job

    Related roles

    Alternance - Contrôleur de gestion H/F/X

    Remote · USA Full-time

    Information Security Engineer

    Remote · USA Full-time

    Enterprise Account Executive, Mexico

    Remote · USA Full-time

    DevOps Engineer

    Remote · USA Full-time

    Software Developer (Early Career/Young Talent Program)

    Remote · USA Full-time

    Software Developer (Early Career/Young Talent Program)

    Remote · USA Full-time

    Software Developer (Early Career/Young Talent Program)

    Remote · USA Full-time

    Sr. Propulsion Engineer (Starship)

    Remote · USA Full-time

    Recovery Engineer (Falcon)

    Remote · USA Full-time

    Principal Product Manager

    Remote · USA Full-time

    Experienced Part-Time Customer Service Representative – Remote Work Opportunity with arenaflex

    Remote · USA Full-time

    Junior Product Designer (Full-Time)

    Remote · USA Full-time

    KAM -Bangalore -General Trade QR

    Remote · USA Full-time

    GMP Equipment Monitoring Technician, 3rd Shift

    Remote · USA Full-time

    Remote Data Entry Specialist – Market Research Support (No Experience Required) | Work From Home Opportunity

    Remote · USA Full-time

    Experienced US-Based Remote Data Entry Specialist – Accurate Data Management and Entry for Innovative arenaflex Team

    Remote · USA Full-time

    Experienced Remote Data Entry Specialist - Healthcare Billing and Enrollment at Blithequark

    Remote · USA Full-time

    Experienced Remote Chat Support Specialist for Moms - Flexible Work Arrangement at arenaflex

    Remote · USA Full-time

    Job Title: Remote Data Entry Specialist – Entry-Level Opportunity with blithequark – Work from Home (WFH)

    Remote · USA Full-time

    Experienced Call Center Representative – Remote Data Entry Work Opportunity at arenaflex

    Remote · USA Full-time