Customer Success Manager
About Rabot At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment! Role Overview
- Position: Customer Success Manager
- Location: Arlington, TX or San Francisco, CA (hybrid options available)
- Experience: 5+ years in Customer Success, Support, or Sales
Key Responsibilities
- Act as the primary point of contact for customers, ensuring their satisfaction and success
- Guide new customers through the onboarding process, ensuring effective product usage
- Identify and execute upsell and cross-sell opportunities that align with customer needs
- Track and manage customer renewals to maintain and grow our customer base
- Gather and analyze customer feedback to improve our services and identify growth opportunities
- Collaborate with sales and product teams to enhance the customer experience
- Willing to travel and participate in system installations.
Ideal Candidate
- Proven experience in Customer Success, Support, or Sales roles
- Strong communication and relationship-building skills
- Analytical mindset with the ability to identify upsell opportunities
- High emotional intelligence and empathy
- Proficiency with CRM software and willingness to learn new systems
- Passion for technology and interest in the supply chain/fulfillment industry
What We Offer
- Competitive salary and performance-based bonuses
- Comprehensive health benefits
- 401k with company match
- Stock options for long-term growth potential
- Professional development opportunities
- Chance to make a significant impact in a high-growth startup
Apply Job!