IT Support Specialist II

Posting Number: S06268P Department: Information Technology-Tech Experience & Innovation Salary Range: Up to $58,000 Dependent on Qualifications Pay Basis: Monthly Position Status: Regular full-time Location: Richardson Job Description: The IT Support Specialist II is an intermediate technical position providing support to faculty, staff, and students. This position involves ensuring a high level of customer satisfaction by troubleshooting, diagnosing, and resolving hardware, software, and network connectivity issues across various desktop and mobile platforms. May assist campus IT project teams. Minimum Qualifications: Associate's degree and two (2) years of related experience or an equivalent combination of relevant education and experience may be considered. Preferred Education and Experience: Knowledge, Skills, and Abilities: • Intermediate knowledge of software systems such as MECM and Intune, Active Directory, Group Policy, JAMF, Infoblox (DHCP), Conferencing Software, and ForeScout (NAC). • Strong problem-solving and customer service skills. • Ability to work independently and as part of a team. • Excellent communication skills and the ability to manage multiple tasks effectively. Preferred Qualifications: • Possess relevant IT certifications such as CompTIA A+, CCNA, Crestron -CTF, Extron Control Professional Network+, Security+, Microsoft MCP, MCSA, MCSE, RHCSA, JNCIA, ITIL or Assistive Technology Certificate. Important Message: 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator . Apply Job!