Service Center Technician

Job Title : Service Center Technician Position Type: Student Division: Finance & Administration Department: Information Technology Job Description: • The service center technician position is an excellent opportunity to gain valuable help desk experience. • Under general supervision, provides the first level of technical support for technology services within the university. • Work with users to resolve technology-related issues through phone assistance, email and/or remote assistance (Bomgar) and provide follow-up support to assure high levels of customer satisfaction. • Assist with queue management and ensure tickets are resolved accurately, timely, and according to priority. • Help troubleshoot classroom technology such as projectors, cameras, speakers, and document cameras. • Other duties as assigned. • Standard operating hours for this position are 7:30 AM – 5:30 PM Monday through Friday. Technicians are required to fit their schedule within standard operating hours. Technicians are also required to open and close at least twice a week. Required Qualifications: • Must be a currently enrolled student, registered for classes, and in good academic standing. • Must maintain a 2.0 GPA or higher. • Basic understanding of computer hardware and basic troubleshooting ability; • Ability to work individually and also with team members; • Must effectively communicate one on one with end users; • Ability to efficiently manage your time in a fast-paced work environment Preferred Qualifications: Experience with the following is preferred but not required: • Windows OS • Customer Service • Mac OS • Audio/Video equipment • Microsoft Office Suite • Mobile devices • Active Directory Services Physical Demands: Ability to sit for extended periods of time. Salary: $13.00 EEO Statement: All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at [email protected]@angelo.edu>. Number of Vacancies: 1 Open Date: 03/21/2024 Open Until Filled: Yes Special Instructions to Applicant: After submitting your application, the next step in the application process is submitting your one-way video interview through Sparkhire. This interview will consist of 9 short-answer questions that gauge your technical knowledge and experience. Applicants can expect a call back within 3-5 business days of submitting their application and video interview. Please direct any questions regarding your application to [email protected]. Apply Job!