HVAC Technician Team Lead Chiller (union)

What you will do • Under general direction, perform preventive maintenance, repair, installation, and replacement of HVAC Chilled water mechanical equipment. • Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes. • Providing Level 1 technical support and assisting with technical development for others. • Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. • Properly completes all required project and service documentation. How you will do it • Must be a member or become a member of Union Local 211 • Adheres to all Johnson Controls and customer safety standards. • Provides safety leadership and instruction to all field personnel. • Escalation points to technical issues and provides on-the-job training for other technicians. • Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems. • Escalation points from the branch to the technical support for critical issues. • Assists management with assuring proper field operational disciplines of other Technicians are followed. • Regularly provides input on development and training needs of the branch. • Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate. • Assists with the identification of material needs required for service delivery. • Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation. • Communicates with customers upon arrival and before leaving the work site. • Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems. • Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs. • Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction. • Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency. • Completes all training and certifications as required by the company. What we look for Required • In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated. • Ability to act independently and to coordinate the work of other employees and contractors on a customer site. • Effective interpersonal skills to represent the company to customers and other outside contacts. • Able to explain technical information to technical and non-technical people. • Minimum 5 years of Chiller experience. #TechHiring Apply Job!