Infrastructure Client Relationship Manager
Job Title: Client Relationship Manager - Infrastructure Managed Services Location: Austin, TX. Hybrid work environment, will be required to go into our Austin, TX office in addition to work from home. Job description: The Customer Relationship Manager will follow established processes and provide the primary interface to customers for required aspects of the engagement, from operations, projects, to demand planning. Additionally, the Customer Relationship Manager will reinforce delivery execution through the cross-functional platform, reports and dashboards, and appropriate delivery escalation. Capable of interfacing directly at CIO level Acts as stream lead on complex consulting engagements and is proficient at analyzing and assessing commercial benefits; Experienced staff specializing in enterprise-wide infrastructure architecture, design and implementation; Strong technologist and proven skills; Strong client facing skills; Self-starter and resilient. Ability to develop a firm understanding of the customers business and IT objectives and requirements, customer portfolio of services, future technology direction and demand. Ability to develop and maintain effective customer relationships with the business and IT key contacts, including the customer leadership team to include customer CIO. Ability to coordinate and lead weekly, monthly, and/or quarterly customer meetings. Ability to successfully work directly with customers to ensure a positive experience and results from provided services, including acting as point of contact, customer advocate, and liaison between representatives from customers and multiple service provider(s) regarding customer service issues, management issues, and escalated performance issues. Leading a team of 10+ Skills: 3-6 years experience working in an Account Manager/Relationship Manager role Experienced IT manager of service delivery in ITIL Service Management based engagements Experience with delivery of customer services to Client requirements and satisfaction ITIL certification version IV desired ServiceNow knowledge Experience leading teams Background in a wide variety of information technology disciplines to bring breadth of understanding for managed services Ability to manage customer satisfaction/demands within the level of support contracted Experience working with C-level executives Excellent customer relations skills to build understanding of client/client representatives concerns and requirements Experience identifying and seeding selling opportunities for services Excellent personal negotiation skills Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion. Get The Future You Want | www.capgemini.com Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Apply Job!