Teller (FL-Crawfordville-Crawford)

About the position The Teller at Ameris Bank is responsible for providing exceptional customer service while efficiently processing transactions and operating the teller drawer. This role involves identifying customer needs, cross-selling banking products, and ensuring compliance with banking regulations. The Teller plays a crucial part in creating a positive work environment and supporting the bank's mission and values. Responsibilities ? Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities , ? Provides prompt, professional customer service to customers and prospective customers , ? Operates the teller drawer and performs advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions , ? Works to understand the root causes of complex customer service issues and identifies and implements resolutions , ? Accountable for achievement of defined sales and service goals , ? Maintains knowledge of banking products and promotions , ? Responsible for performing accurate transactions, balancing each day, and verifying cash totals , ? Scans daily proof work to the remote capture machine , ? Identifies customer needs, cross-sell and up-sell opportunities, and makes referrals within the branch , ? Ensures adequacy of currency and coin supply , ? Provides backup support to other branches as needed , ? May provide assistance and training to other colleagues and serve as a mentor , ? May perform all sales and service functions of the branch as needed , ? Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty , ? Always acts in the best interest of the customer when offering additional products and services Requirements ? Demonstrated ability to perform accurate transactions , ? Successful completion of Teller training program and passing score on training post-test , ? Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives , ? Strong written and verbal communication skills , ? Intermediate PC proficiency , ? Intermediate proficiency in Google Docs and Microsoft Office products , ? 1 or more years of customer service experience , ? High school diploma or GED required Nice-to-haves ? Cash handling or sales experience preferred , ? Bachelor's degree in finance or related field preferred Benefits ? Medical, Dental and Vision Insurance , ? Life Insurance provided at no additional cost to employees , ? Accidental Death & Dismemberment Coverage , ? Long-Term Disability Coverage , ? Paid Sick and Vacation Leave , ? 11 Holidays , ? Volunteer/Service Day , ? Employee Stock Purchase Plan , ? 401(k) Retirement Plan with 50% match on first 8% contributions , ? Flexible Spending Accounts , ? Health Savings Account , ? Health Reimbursement Arrangement , ? Supplemental Life & Other Insurance Plans , ? Identity Theft Protection , ? Pet Insurance , ? Legal Insurance , ? Employee Assistance Program , ? Employee Advocacy Program , ? Tickets at Work (Entertainment discounts for Ameris Bank Employees) , ? AT&T Employee Discount , ? Wellness Discounts for Medical Premiums and Other Rewards , ? Employee Referral Incentive , ? Education Assistance , ? Employee Resource Groups Apply Job!