Claims Team Manager, Doordash Core

About the position The Claims Team Manager at Liberty Mutual is responsible for leading a team of Claims Specialists in managing a portfolio of Commercial insurance claims. This role focuses on delivering exceptional customer experiences by fostering a culture of engagement, continuous improvement, and professional development among team members. The manager will oversee daily operations, ensure compliance with claims quality standards, and maintain strong relationships with internal and external stakeholders.

Responsibilities

• Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.

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• Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.

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• Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work.

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• Responsible for building and maintaining internal and external customer relationships.

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• Serves as a primary point of contact for agents, brokers and policyholders.

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• Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately.

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• Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.

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• Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds.

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• Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results.

Requirements

• Advanced knowledge of commercial property and/or casualty insurance claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.

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• Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.

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• Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.

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• Extensive recent experience handling Attorney-represented Bodily Injury claims.

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• Previous Commercial Claims experience preferred.

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• Complex case handling experience is a plus.

Nice-to-haves

Benefits

• Flexible Time Off (FTO)

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• Health insurance

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• Dental insurance

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• Vision insurance

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• 401(k) plan with company match

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• Life insurance

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• Disability insurance

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• Employee discounts

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• Tuition reimbursement

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• Professional development opportunities

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