Customer Service Representative - PT

Description:

• A Customer Service Representative I (CSR I) provides world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology.
• Take inbound calls while maintaining a high level of professionalism and establish a positive rapport with every customer.
• Learn and utilize computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements:

• 1 + years of customer service experience.
• Strong verbal and written communication skills.
• The ability to identify and propose solutions to address customer problems or needs.
• A high level of attention to detail in written communication and order entry.
• Results oriented with a strong sense of accountability and urgency.
• Ability to meet accuracy and productivity metrics.
• Strong organizational and time-management skills.
• Adaptability in a fast paced environment.
• Must have basic math and computer skills. Experience with Microsoft Outlook, and/or Dynamics 365 a plus.

Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

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