Remote Customer Support Representative
Description:
- We are looking for a customer-oriented service representative.
- A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excited to help customers.
- They’re patient, empathetic, and passionately communicative.
- They love to talk.
- Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
- Customer feedback is priceless, and these CSRs can gather that for you.
- Problem-solving comes naturally to customer care specialists.
- They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Requirements:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Benefits: Apply Job!