Customer Support Representative
Our client, an elite ServiceNow Consulting partner, are hiring a Customer Support Representative to join the team in Maryland on a contract basis. The successful candidate will play a key role in managing the onboarding and offboarding processes for employees, ensuring that system access is granted and revoked promptly.
Responsibilities
- As the Customer Support Representative, you will oversee and document employee lifecycle processes, ensuring timely provisioning of system access and distribution of equipment.
- Review and submit system access forms to ensure employees receive the appropriate access.
- Ensure system access is promptly revoked upon employee termination and update relevant documentation.
- Collaborate with scrum teams to schedule and manage Authorized Service Interruptions (ASI), minimizing operational disruptions.
- Maintain accurate and secure records that adhere to organizational and regulatory standards.
- Manage IT Service Management systems and track workflows using Jira.
- Work closely with scrum teams, managers, and stakeholders to ensure tasks are completed on time and operations run smoothly.
- Assist in defining and optimizing processes to streamline project tasks and keep management informed on progress.
Skillset
- U.S. Citizenship with an active DoD Secret clearance is mandatory.
- Master’s/Bachelor’s degree with a minimum of three years of relevant experience.
- Proven experience with onboarding/offboarding candidates and managing system access.
- Familiarity with project task dependencies, risks, and mitigation strategies.
- Strong written and verbal communication skills for effective collaboration with teammates, management and customers.
- Excellent organizational and task management skills with strong attention to detail.
- Knowledge of AWS and proficiency in the Microsoft Office suite.
- Strong customer service skills and the ability to address client/employee concerns.
- A continuous learner with an interest in new tools, systems and industry best practices.
Interested? Apply Now! 50923 Apply Job!