Mgr Customer Development - Costco - open to remote
About the position The Customer Development Manager (CDM) at Southern Glazer's Wine & Spirits is responsible for leveraging insights and analytics to support a top national customer, specifically Costco. This role focuses on executing category strategies aligned with customer priorities, analyzing data to identify growth opportunities, and making actionable recommendations to drive category and customer growth. The CDM will manage data sources, track category performance, and ensure superior client satisfaction through deep analytics and problem-solving.
Responsibilities
- Manage data sources to monitor the field execution of vendor programs & assortments.
,
- Communicate complex and/or detailed information to multiple individuals/audiences with differing knowledge levels.
,
- Stay informed of analytic best practices across the industry and provide effective information to deliver sales, margin, and market development goals.
,
- Analyze and report data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
,
- Track category performance, including sales, profits, margins, and market share.
,
- Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews.
,
- Create and deliver effective reports using POS data, Syndicated Data, and account-specific database information in presentation-ready formats.
,
- Evaluate and make recommendations on supplier performance to enhance the company's inventory & fill rate objectives.
,
- Understand and apply customer, consumer, and industry insights using market research data to deliver category growth.
,
- Ensure superior client satisfaction by providing hands-on deep analytics and contributing to team problem-solving.
,
- Manage multiple priorities in a fast-paced environment and perform other job-related duties as assigned.
Requirements
- Bachelor's Degree and experience within the CPG sector; Adult Beverage preferred; Costco experience a value add.
,
- Strong analytical, problem-solving, decision-making, and quantitative analysis skills.
,
- Incorporating and interpreting data from multiple unrelated data sources into concise action-oriented recommendations.
,
- Understanding of National Chain Sales, Retail, and Distributor operations.
,
- Expertise in category management principles, syndicated data, and shopper/consumer insights (Numerator/Spectra, etc).
,
- Ability to collaborate with external retail customers, key suppliers, and internal teams to deliver insights and recommendations.
,
- Assertive leadership and decision-making skills with an aptitude for understanding changing market dynamics and resolving complex problems.
,
- Preferred experience working with Syndicated data (Nielsen, IRI), Internal Shipment Data, and Household Panel.
,
- Strong leadership, decision-making capability, and a proven track record of success.
,
- Intermediate to advanced knowledge of Excel and PowerPoint.
Nice-to-haves
Benefits
- Wellness program
,
- Disability insurance
,
- Health insurance
,
- Dental insurance
,
- 401(k)
,
- Flexible spending account
,
- Tuition reimbursement
,
- Parental leave
,
- Vision insurance
,
- Life insurance
,
- Prescription drug insurance
,
- Paid sick time
Apply Job!