Customer Service Specialist
Location: Remote (from Coimbra to the North of Continental Portugal) Office Base: Braga Start Date: 12 June 2025 Contract Type: Full-Time, Permanent
About the Role
Are you ready to take your career to the next level with one of the world's most renowned premium automotive brands? We're looking for passionate German-speaking Customer Service Specialists to join our dynamic support team. You'll play a key role in delivering top-tier service experiences to clients across Europe all from the comfort of your home in northern Portugal.
️ What You'll Do
- Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chats
Support customers with a range of topics from technical inquiries to general service support
Ensure customer satisfaction by delivering clear, empathetic, and solution-oriented assistance
Collaborate with internal departments to resolve complex cases
Work in a fast-paced, multilingual environment with the highest standards of quality
Languages Required
- German C2 (native or near-native proficiency)
English B2 (intermediate proficiency)
- Rotating Shifts: Monday to Sunday 24/7 operation
2 rotating days off per week
Full remote working model (after initial training)
Flexibility is key this role requires availability across different shifts, including nights and weekends
- Base Salary: 1,100 EUR/month (x14 months/year)
Complexity Bonus: 80 EUR/month (x11 months/year)
Position Bonus: 20 EUR/month
Meal Allowance: 7.23 EUR/day (net)
Private Health Insurance: Provided from day one (100% free after 6 months)
Full remote setup + career development opportunities with a global industry leader
- Passionate about delivering exceptional customer service
Comfortable with working on a rotational shift schedule
- Have previous experience in customer support (preferably in the automotive, tech, or mobility sector)
- Tech-savvy and quick to learn new tools and platforms
Thrive in a remote, multicultural environment
- Application Review
Language Assessment (German and English)
Client Interviews (in German)
- Be part of a prestigious international project
- Enjoy the stability and benefits of a long-term contract
Work from home with a supportive, friendly team
Grow your career in customer service with real development pathways