Communications Specialist
Job title: Communications Specialist in USA at Lithia Motors
Company: Lithia Motors
Job description: Dealership: L0105 Lithia Home OfficeLithia & Driveway | Communications SpecialistThe Communication Specialist for Lithia Shared Services will be responsible for providing excellent customer service via phone, email, and personal communications. They will be responsible to ensure one contact resolution to both our internal and external customers.Location: Remote, PSTCompensation: $20.50/hrResponsibilitiesCommunications
- Acts as a subject matter expert to effectively partner with shared services teams to achieve desired outcomes by clarifying needs, providing appropriate solutions, and performing root cause analysis
- Be an exceptional problem solver by maintaining knowledge of the automotive industry and be able to use multiple systems and applications interchangeably to resolve issues efficiently
- Uses systems to document and escalate questions as needed following the appropriate processes
- Resolve customer (both internal and external) issues regarding payment issues, inventory questions, funding questions, banking inquiries and general customer concerns by phone, email, chat, social media or in person
- Create a sense of on delivering and achieving results based on appropriately high standards and measures
- Assist in creating and updating solutions for our knowledgebase systems to be used for training and information purposes
- Actively contributes to delivering, maintaining, and improving procedures and processes to increase customer satisfaction
- Meet performance objectives of the Quality Assurance program to ensure excellent service to our business partners and customers
- Accomplish long-term objectives that are in alignment with the overall company’s vision and strategies
- Prioritize tasks and resources to accomplish assignments efficiently and strategically
- Establish and maintain positive working relationships with dealerships, peers, management, and coworkers
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Associates degree preferred but not required
- At least 2 years of related work experience
- A background in banking, finance or accounting
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs