Genesys Developer
Job title: Genesys Developer in Charlotte, NC at A-Line Staffing Solutions
Company: A-Line Staffing Solutions
Job description: Title: Senior Full Stack Web Application Developer – Genesys DeveloperLocation: Detroit, MI / Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule)Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be consideredThe Genesys Developer will:
- Design, develop, deploy, and support constantly evolving IVR and web messaging based on business requirements
- Analyze business requirements and assist Technical Leads and Product Owners with defining acceptance criteria for features that are being developed
- Work collaboratively with other IT teams, such as Middleware and Salesforce Engineering, as well as with Agile teams to create, write, and execute testing plans
- Work with Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues
- Strong,hands-on experiencing developing IVR, leveraging Genesys Cloud CX Architect tool
- Experience designing, developing, and supporting Genesys Cloud CX outbound predicative agent and IVR-based dialers; experience with Genesys Cloud Web Messaging development and Genesys Cloud architecture
- Experience with the implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
- Anunderstanding of authentication methodologies (Oauth, SAML)
- Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
- Familiarity using Agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
- Ability to consume business requirements and create detailed technical process flow documentation
- Ability to work collaboratively with other teams to align technical requirements
- Ability to provide business stakeholders technical guidance and best practices
- Experience with NLU and/or voice bot (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) preferred
- Experience with the implementation and support of Genesys WFM and Reporting preferred
- Experience with Cyara Velocity and/or Cyara Cruncher testing tools preferred
- Experience with CI/CD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, or CX as Code preferred
- A minimum of a Bachelor’s Degree in a relevant technical field