Laundry Service Specialist
Job title: Laundry Service Specialist in Houston, TX at Tyndale
Company: Tyndale
Job description: Overview:The Tyndale Company, a 4x Top Workplace winner in TX and certified woman-owned business, is seeking a dedicated and detail-oriented Laundry Service Specialist to join our growing team. In this role, you’ll play a key part in delivering a smooth and efficient laundry service experience by fostering strong relationships with customers, vendors, and internal partners. The ideal candidate is organized, customer-focused, and an excellent communicator who can easily adapt to a variety of communication tools and systems.HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our location in Houston, TX (City Centre). Responsibilities:
- Serve as point of contact for customer laundry service needs, addressing inquiries, concerns, and feedback promptly and professionally.
- Maintain detailed records of customer preferences, employee roster changes, laundry holds/releases, and feedback to enhance service quality and ensure accurate service delivery.
- Proactively identify and resolve service issues to maintain strong customer relationships and a high level of satisfaction.
- Build and sustain strong partnerships with laundry service providers to ensure timely, high-quality service and alignment with customer expectations.
- Monitor vendor performance, including delivery/pickup schedules, barcode orders, and maintain accurate vendor contact documentation.
- Collaborate with sales and operations teams to support client onboarding, customize services, and improve internal processes such as barcode optimization.
- Track and manage key documentation including contract renewals, laundry program materials, and updates in platforms like Avetta (e.g., unauthorized add-ons).
- Process replacement orders as needed and support efficient service continuity.
- Utilize Microsoft Office Suite for reporting and communication, and comfortably navigate tools like email, chat, and video conferencing.
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
- Proven experience in customer service, operations, and vendor management.
- Background in accounting preferred but not required.
- Experience in laundry, hospitality, or service industry is a plus.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
- Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
- Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
- Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
- Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.