Customer Service Representative
Job title: Customer Service Representative in Lynnwood, WA at The Seer Group
Company: The Seer Group
Job description: Join a company that values its employees and customers alike. At Brennan Heating & Air Conditioning, we are committed to delivering exceptional service and quality products. We believe in fostering a supportive work environment where your contributions are recognized and rewarded.Job Title: Customer Service Representative (CSR)
Location: Lynnwood, WA
Shift: Monday - Friday, 8:30 AM to 5:00 PM
Pay: $20 - $30/hr (DOE) + Sign on Bonus
Benefits: Enjoy comprehensive benefits including medical, dental, and vision insurance fully covered by the employer, a 401K plan with up to a 4% employer match, as well as paid holidays, vacation, and sick leave.
Job Type: Full-timePosition Overview:
The Customer Service Representative will deliver the highest level of quality service to our customers, ensuring their needs are met and their concerns are addressed promptly and effectively.Essential Job Functions:
- Acknowledge, confirm, enter, process, and monitor customer orders.
- Provide frequent order status updates to customers and sales representatives.
- Deliver timely and accurate customer support via phone and electronic communication.
- Establish and maintain accurate account details for customers.
- Process returns, including warranty claims, for customers.
- Deescalate and handle customer complaints with professionalism.
- Answer incoming service calls in the order they are received.
- Contact customers to schedule service appointments for technicians.
- Perform outbound calls to existing customers to enhance service relationships.
- Create service tickets and schedule appointments accurately.
- Review and maintain customer account information.
- Interact with customers through various channels (phone, email, online chat, in-person) to provide support and information on products and services.
- Collect and enter orders for new or additional products or services.
- Address customer questions and complaints; escalate issues as necessary.
- Ensure appropriate actions are taken to resolve customer problems and concerns.
- Maintain detailed records of customer interactions, inquiries, complaints, or comments.
- Excellent communication skills, including active listening.
- Strong written and verbal communication abilities.
- Service-oriented mindset with a focus on resolving customer grievances.
- Ability to handle sensitive customer concerns while proactively recommending solutions.
- Capability to prioritize tasks effectively in a fast-paced environment.
- High school diploma and/or equivalent required.
- Previous customer service experience preferred.
- Proficiency in Microsoft Office Suite is essential.