Informatics Technical Specialist II
Job title: Informatics Technical Specialist II in Illinois at Abbott
Company: Abbott
Job description: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- Sound understanding of diagnostics laboratory workflows and related technologies.
- Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.
- Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
- Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently.
- Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet.
- Execute project work plans with a focus on timely completion & risk mitigation.
- Track and report on assigned project aspects on a regular basis.
- Configure and integrate products to customer specifications; deliver training.
- Provide customer support assistance, as needed.
- Revise and keep up to date, all project documents and systems of record.
- Participate in team and customer meetings effectively.
- Be available for potential shift work and travel to client sites up to 80% of the time.
- Become a trusted advisor to customers.
- Identify customer needs, propose solutions, and resolve problems.
- Provide feature/ product enhancement input based on customer feedback.
- Maintain and assume accountability for a culture of high customer service.
- Bachelor’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines.
- 1-3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications or relevant comparable experience.
- Master’s degree is preferred.
- Oracle Database experience is preferred.
- EPIC Software experience is preferred
- Abbott product knowledge is a plus.
- Strong verbal and written communication skills with excellent customer facing capabilities.
- Attention to detail and a concern for quality.
- Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way.