LeadSimple, Inc.: Customer Support Rep

LeadSimple, Inc.: Customer Support Rep, Headquarters: Washington State, U.S.A. URL: https://www.leadsimple.com/careers ? Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space. The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion. Expectations for your first 90 days: Displays product and understanding of client needs. Actively using canny to communicate specific engineering support tickets at 30 days. Is actively providing inbound support to clients, evaluating the need to create tickets and passing on appropriate issues/request to internal depts at 60 days. Receives top CSAT Scores within 60 days. Is recommending service and product enhancements to improve sales opportunities at 90 days. A day in the life of… Track customer requests and effectively communicate the details to our internal teams Manage performance metrics for response times within standard Resolve customer issues efficiently and communicate in a clear and concise manner Demonstrate clear knowledge of our product to clients Continuously update educational resources documentation Recommend service and product enhancement by providing actionable insights Collaborate and provide value in team meetings Develop skills necessary to manage a high volume of client implementation projects Consult with and build custom software solutions for our clients Perks: Monthly Friday Free Day Company Holidays Paid Time Off (in addition to the above) Monthly Healthcare Allowance Yearly Vacation Allowance Fun and outcome driven work environment with a smart, hard working team Location independence Mission driven company and values-based culture Please only apply if you: Embrace learning new technology Learn fast Communicate crisply Proactively seek solutions Own the outcome Embody emotional maturity Bring an optimistic “can do” attitude Supply your own internet and smartphone [0+ Experience in…] Have B2B SaaS experience (preferred) We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!**NOTE: We are not accepting applications in California, Colorado, or New York at this time. In summary... You can do it in an officeYou can do it from homeWe really don’t careAs long as it’s known ?What matters is this…When the chips are downAnd your back is against the wallCan we count on you to make the right call?Judgment, intuition, or care by another nameWe call it “Owning The Outcome” - because it really is the whole gameHave the customers back, and they will treat you the sameIf you can do thatThen we’re birds of the same featherSo come join our team and we’ll make music together. To apply: https://weworkremotely.com/remote-jobs/leadsimple-inc-customer-support-rep Apply For This Job Apply To This Job