Coordinator, Customer Care - Part-Time Remote Hybrid
About the position
The Customer Care Coordinator plays a vital role in assisting with all customer-related matters and providing backup support to Customer Service Representatives. This part-time remote hybrid position requires the individual to maintain a positive demeanor while effectively managing customer interactions and ensuring smooth sales order processes.
Responsibilities
- Provide assistance in all customer-related matters. ,
- Be available during normal business hours via Email, Phone, Jitsi Meet, Zoom, or other video conferencing systems. ,
- Maintain a positive and friendly demeanor when assisting customers. ,
- Navigate Axapta to create and release sales orders. ,
- Communicate with customers and vendors throughout the entire sales order process via phone and/or email. ,
- Quote on contracts and follow up on quotes. ,
- Call customers for additional information as needed. ,
- Ensure that sales orders are reconciled with material on hand or on order to maximize sales and reduce customer wait time. ,
- Coordinate pick up/delivery of orders. ,
- Maintain a list of all customers including email and phone numbers to obtain more business. ,
- Assist customer service representatives at checkout counters to reduce customer wait times when available. ,
- Conduct customer surveys to gather feedback on product satisfaction and delivery timeliness. ,
- Register and track customer complaints with follow-up and resolution. ,
- Create reports tracking sales orders and their impact on budgeted sales using AX and/or Excel spreadsheets.
Requirements
- Strong communication skills, both verbal and written. ,
- Ability to navigate and utilize Axapta software for sales orders. ,
- Proficiency in Excel for creating and modifying spreadsheets. ,
- Customer service experience, preferably in a sales environment.
Nice-to-haves
- Experience in a remote work environment. ,
- Familiarity with sales order processes and customer relationship management.
Benefits
- Flexible working hours within the specified schedule. ,
- Opportunity to work remotely with occasional in-store visits.