Join Today: Account Specialist - UPS
Contribute to a meaningful mission at workwarp. We need a Account Specialist - UPS! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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PURPOSE As an Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow. ESSENTIAL DUTIES/RESPONSIBILITIES  Consistent Monday-Friday work schedule, no weekends. Hours are 10-7PM  Communicate daily with both internal and external customers  Maintain a high level of activity over the phone and through our CRM system  Ability to research, identify and capitalize on profitable opportunities that are presented daily  Ability to understand and consult customers in relation to fees, products, and services  Ability to troubleshoot and support customers in navigating service disruptions  Maintain an ongoing focus on creating positive and supportive customer experiences  Ability to establish strong partnership with key executives and decision makers within each customer and territory  Ability to collaborate with various support teams including sales and account management REQUIRED KNOWLEDGE/SKILLS/ABILITIES  Previous experience working directly with customers  Outstanding collaboration and communication skills at multiple levels  Ability to work as a team  Exceptional verbal and written communication skills  Customer focused and solutions-oriented  Commitment to continuous improvement  Strong growth mindset with the willingness to learn and be coached  Ability to adapt to an equivocal and fluctuating environment  Robust prioritization, organization, and time management skills QUALIFICATIONS/EDUCATION  High School diploma or GED  BachelorÂs degree in Communications, Business, Marketing, or other business-related fields preferred Apply Job!Â
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