Director, Infrastructure

Want to revolutionize healthcare?

To create a healthcare system with effective health information exchange, healthcare organizations need more than a series of connections between each other. They need assurance that the data being exchanged is meaningful and to know it will be delivered when and where they need it.   

Founded in 2014, Health Gorilla provides access to actionable patient data, supporting a diverse set of clinical use cases and improving outcomes across the country. We work with some of the leading companies in health IT, value-based care, and digital health, including Virta Health, The Garage, Medhost, and many others.  Health Gorilla is one of the five original organizations approved as a Qualified Health Information Network (QHIN) and the only QHIN to also be designated as a Qualified Health Information Organization (QHIO).

As the Director, Infrastructure at Health Gorilla, you will report to the EVP of Engineering. You will set strategic direction for our platform infrastructure (including hardware, software, servers, services, databases, storage solutions, networks) to support our operational needs. This role must ensure reliability 24x7 across our SaaS platform. You'll play a critical role in enabling our daily operations and growth of our platform. This is a strategic role tasked with building and maintaining a best in class operations function that enables  a Cloud-first (AWS) and DevOps / SRE mindset.

• Lead the platform infrastructure, ops and IT organizations across all cloud-based and physical assets
• Maintain and evolve the platform infrastructure strategy that continuously supports business growth and scaling needs of our clients
• Direct, manage and individually contribute to  the DevOps, SRE, DBA and IT teams & domains
• Be a technical role model & provide on-going technical leadership across all responsible domains, regularly pair and support direct reports in execution and individually lead technical analysis and strategies for implementation of new solutions
• Participate in and manage the 24/7 on-call incident response efforts as well as drive observability and reliability efforts across our full technical stack to deliver 99.9% or higher uptime
• Establish relationships, partnerships with external vendors to support all cloud-based operations
• Establish service level agreements (SLAs) and operating level agreements according to our goals and customer need

• 5+ yrs experience in cloud-based platform infrastructure, across DevOps & SRE roles, with 2+ years managing technical teams
• Hands-on experience in some combination of AWS, Kubernetes, Docker, Mongo, Postgres, Redis, ElasticSearch, ActiveMQ  Beanstalk, Ansible, Terraform and Linux
• Extensive experience with Kubernetes tooling and workloads, including understanding of scaling, monitoring, alerting, disaster recovery, networking, API gateways and service meshes
• Hands-on experience with cloud-based CICD platforms (Github Actions) and Observability platforms (New Relic, Grafana + Prometheus)
• Experience with DBA ops: scaling, migrating, restoring  and maintaining with near-zero downtime very large production databases
• Experience with scripting languages (sh, python) and a deep understanding of running software in production environments under heavy workloads
• Experience working closely with SecOps and Security Teams in implementing and driving cybersecurity policies and efforts across infrastructure assets
• Experience working cross-functionally with business, support, software engineering members in delivering a robust platform and resolving client reliability and implementation issues
• Hands-on experience procuring and managing third-party external vendors / services
• Experience working with a Managed Service Provider / IT contracting to provide help desk support and security oversight
• Experience working in a fast-paced start-up environment with quickly evolving requirements and needs

• Health Gorilla takes a market-based approach to pay, and the base salary range for this role is $181,000 to $215,000, based on experience and geography. Please note that ranges may be modified at any time, and there is no guarantee offers will be at the top of a posted range.
• New hire stock option grant
• 401(k) plan with discretionary matching (historically matched at 3%)
• Unlimited PTO plus 12 Holidays
• Medical, dental, and vision insurance for you and your family
• Short-, long-term disability, and life insurance
• Optional: Pet Insurance, Legal Services, and Credit Monitoring
• Mental health and wellness support
• Paid parental leave (up to 12 weeks)
• Monthly stipend for phone and internet
• Use of an Apple Laptop plus a $400 stipend for additional equipment

• We will only contact you from our @healthgorilla.COM email address and communicate via phone or zoom
• We will never ask you for money or to purchase items such as a laptop to work with us
• If your resume has your home address listed, we recommend replacing with just a city, state

Our goal is to be a diverse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.

Health Gorilla is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, or any protected category prohibited by local, state or federal laws.